Business Analyst

ICT Business Analyst – CRM Cloud Uplift | Azure | Agile Delivery

• Location: ACT Based (Onsite)
• Security Clearance: NV1 Cleared (Mandatory)
• Anticipated Contract Length: Initial contract until January 2027 + 12-months extension (Based on the Department’s discretion)

About the position:

One of our Federal Government client’s division is seeking an experienced ICT Business Analyst to lead the scoping and definition work for the uplift of a core CRM application to the cloud. This role sits within a mature ICT environment undergoing ongoing reform and requires a Business Analyst who can confidently shape scope, drive business engagement, and produce high-quality analysis artefacts across intersecting projects.

You will work closely with ICT delivery teams, business stakeholders, and Agile squads to map current state processes, define cloud-ready requirements, and support benefits analysis and planning. This position demands someone who thrives in complex environments, navigates ambiguity well, and can translate business needs into scalable, actionable technology outcomes.

Key responsibilities of the position:

• Lead business engagement and discovery activities across multiple ICT and business teams, with a strong focus on CRM uplift and departmental reform.

• Analyse complex ICT ecosystems including bespoke apps, off-the-shelf platforms, and cloud-based solutions.

• Produce detailed analysis artefacts: as-is/to-be process maps, user stories, functional and non-functional requirements, cost-benefit analysis, and benefits realisation plans.

• Work across multiple intersecting workstreams and understand the dependencies across business processes, systems, and whole-of-government requirements.

• Support Agile delivery teams and apply Agile best practices in backlog refinement, user story creation, and stakeholder engagement.

• Collaborate effectively with technical teams using Azure DevOps and other modern delivery toolsets.

• Operate independently and proactively to drive outcomes while maintaining strong collaboration with peers, SMEs, and project leads.

What we are looking for:

• 5+ years’ experience as a Business Analyst across software delivery and ICT transformation projects.

• Strong background working in complex ICT environments, ideally with cloud, CRM, and integration-focused delivery.

• Proven experience developing user stories, business process maps, analysis artefacts, and requirements documentation.

• Solid understanding of Agile methodology, Agile governance, and working within Agile software delivery teams.

Why join our client?

• Work on a high-impact, cloud-focused transformation involving a major enterprise CRM.

• Be part of a broader transformation program with ongoing pipeline of critical ICT initiatives.

To showcase your interest for the position, click on ‘APPLY’ on our website or for any further information, please contact Sanat Anmadwar on Sanat.Anmadwar@talentinternational.com.We look forward to seeing how your expertise can help us achieve excellence!