Business Analyst

  • Australia
  • Brisbane
  • Permanent
  • Negotiable

Location: Brisbane
Contract: Initial 12 months + possible extensions
Rate: $1000 Including Superannuation – Day Rate Contract

Join a high-profile transformation program delivering critical network and service modernisation across a complex, national environment. This is an excellent opportunity for a skilled Business Analyst to play a pivotal role in ensuring operational readiness for a significant technology uplift programs in the public sector.

About the Role

As the Business Analyst (Operational Readiness), you will support the successful transition of new technology and services into business-as-usual operations. Working within a collaborative and high-performing team, you’ll analyse business processes, document operational requirements, and ensure people, processes, and technology are aligned for seamless go-live and post-implementation outcomes.

Key Responsibilities

  • Collaborate with cross-functional teams to identify and document operational readiness gaps across people, process, and technology.

  • Facilitate workshops to validate operational requirements, including SOPs, SLAs, and escalation processes.

  • Map current and future state workflows to ensure a smooth transition to BAU.

  • Support the development of operational use cases, readiness checklists, and success criteria.

  • Partner with Change Managers to assess operational impacts and identify training and documentation needs.

  • Contribute to testing, service transition, and handover planning to ensure operational teams are fully prepared at go-live.

About You

You’re a proactive and detail-oriented Business Analyst with proven experience supporting large-scale ICT or service transition programs. You have a strong understanding of ITSM practices and operational readiness within complex environments.

Essential skills and experience:

  • Demonstrated experience as a Business Analyst in IT-enabled or service transition projects.

  • Strong analytical, documentation, and process mapping skills (e.g., BPMN, workflow design).

  • Experience with ITIL4, CMDB, ServiceNow, or similar service management platforms.

  • Proven stakeholder engagement skills across both technical and operational teams.

  • Experience supporting business readiness, cutover, or service transition activities.

Highly regarded:

  • BABOK certification or equivalent experience.

  • Experience in environments with managed service providers or vendor-operated models.

  • Familiarity with enterprise-scale digital transformation programs.

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