Associate Mediation Officer x 2
Talent International is currently recruiting a Associate Mediation Officer x 2 to work for the NSW Government, based in Parramatta. This is a 12-month contract with a view to extension. The role is paying $58/hr + Super.
We are hiring for two roles:
- Part-Time: 21 hours/week (3 days) – 1 day WFH (Maternity cover up until 11th December)
- Full-Time: 35 hours/week (5 days) – 2 days WFH (12 months contract)
About the Role
In this role, you will support mediation and dispute resolution processes, working closely with stakeholders to facilitate fair and effective outcomes.
Your responsibilities will include:
- Applying mediation frameworks while maintaining confidentiality and neutrality
- Supporting customers in resolving disputes and achieving commercial outcomes
- Communicating effectively across various channels to ensure timely resolution
- Recommending mediator appointments where formal processes are required
- Maintaining accurate and up-to-date records in case management systems
- Managing formal correspondence and ensuring compliance with procedures
- Contributing to continuous improvement initiatives within mediation practices
About You
We are looking for candidates who bring:
- Experience dealing with conflict, disputes, or sensitive situations
- Strong communication and interpersonal skills
- Background in paralegal, litigation, financial complaints, or dispute resolution (highly regarded)
- Ability to build trust and manage stakeholders professionally
- A proactive mindset with a focus on continuous improvement
If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.