APS6 Consumer Identity & Access Management (CIAM) Operations Engineer

  • Australia
  • Sydney
  • Contract
  • AU$700 - AU$800 per day

APS6 Consumer Identity & Access Management (CIAM) Operations Engineer to work for the National Disability Insurance Agency based in any office locations in NSW. The position is a 12-month contract role with the possibility of extension. The role pays $700 to $800 per day + Super.

7.5 hours per day and 37.5 hours per week
Must be able to obtain Negative Vetting Level 1

The APS6 Consumer Identity & Access Management (CIAM) Operations Engineer reports to the CIAM Operations team lead. They collaborate with the team to deliver timely, positive outcomes for participants and other consumers, and ensure the CIAM solution operates reliably and meets its SLOs and SLAs. They use their knowledge of consumer identity and access management journeys and standard IAM protocols (OIDC, OAuth2.0, SAML) to effectively understand and resolve technical issues.

Key duties and responsibilities:

Responsibilities of the role include but are not limited to:

  • Investigating and resolving production incidents
  • Identifying, investigating and resolving systemic problems
  • Monitoring the CIAM platform and investigating alerts
  • Automating away repetitive operations tasks
  • Writing and maintaining SOPs for manual tasks
  • Reporting on the performance of the CIAM solution
  • Carrying out release activities
  • Possible after-hours on-call roster to support resolution of P1 incidents

Criteria
The buyer has specified that each candidate must provide a response to each criterion. Each response is limited to 3000 characters.

Essential criteria

  • Proven ability to analyse logs to investigate incidents, and identify issues in system behaviour and performance
  • Strong problem-solving skills with a demonstrated ability to write automation scripts to resolve systemic issues and reduce manual overhead
  • Demonstrated experience supporting enterprise CIAM platforms, with a strong understanding of authentication and authorisation flows
  • Ability to write and follow Standard Operating Procedures
  • Strong collaboration skills, able to build productive working relationships with internal team members and others across the Agency
  • Demonstrated positive attitude towards people living with disability, aligning with the core purpose of the NDIA

Desirable criteria

  • Proven ability to clearly communicate technical problems to a non-technical audience

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.