APS6 Clinician - Client Assist

• 12-month labour hire contract, with additional extension options available.
• Rostered environment Monday – Friday 07:00 AM – 07:00 PM
• Hybrid working options available
• Brisbane CBD based

About the company:

A respected federal agency dedicated to supporting Australia’s veteran and defence community through care, compensation, and well being services. Known for its inclusive culture, flexible work options, and commitment to meaningful impact, this organisation empowers employees to make a real difference in the lives of those who’ve served.

About the role:

The Client Assist Contact Centre is responsible for supporting Open Arms service provision nationally. The Clinician role is telephone based and supports regional Open Arms locations across Australia through the provision of responsive intake, triage and referrals to regional offices for allocation.

• Undertake various shifts between 7am to 7pm Monday to Friday providing high quality clinical services including risk assessment and intervention, intake and referral to eligible Open Arms clients;
• Support regional functions with the review and allocation of clients for counselling services including assessing and endorsing suitability for initial and ongoing counselling with Open Arms in line with Outreach Provider guidelines.
• Ensure compliance with Open Arms clinical practice policy, including the mandated use of specific clinical forms/templates (e.g., Intake Document, Risk Assessment and Management Plan documentation);
• Provide high quality clinical services including risk assessment and intervention, referral, evidence-based individual, couple and family counselling, and case management to eligible Open Arms clients in order to achieve outcomes identified in care planning.
• Liaise and attend regular meetings with the Assistant Director and other Clinicians to review client cases.
• Liaise with clients’ family members and additional treatment providers and/or other Open Arms/DVA stakeholders to coordinate care.

What you’ll need to succeed:

• Qualifications and clinical experience as a registered Psychologist / Occupational Therapist / Registered Nurse with full AHPRA registration OR
• Social Worker with membership of the Australian Association Social Workers (AASW) on commencement, OR
• A Masters-level counselling qualification and registration with PACFA as a Registered Clinical Counsellor or with ACA at Level 3 or Level 4
• Excellent interpersonal skills with competency in the provision of trauma informed, holistic, client centered intake, assessment and brief intervention with vulnerable clients;
• Ability to complete clinically appropriate intake assessment and documentation with formulated risk assessments which are tailored, appropriate, and actioned in accordance with presenting risk;
• High level of written and verbal communication skills;
• Sound judgement and the ability to respond to critical incidents in a calm and timely manner;

In addition:

• Currently hold or ability to obtain a Working with Children check
• Successful candidate will be required to obtain and maintain a minimum Baseline Vetting (AGSVA) security clearance.
• Successful candidate will need to provide proof of Australian citizenship

How to apply:

If this sounds like you express your interest and suitability via the ‘Apply Now’ function.

If you would like more information about this role, or wish to have a confidential discussion about your career aspirations, please contact Steph Smithers (07) 3031 4500 or steph.smithers@talentinternational.com // Emma Hansen (07) 3031 4517 or emma.hansen@talentinternational.com today.

We look forward to hearing from you ✨