APS6 Case Manager

The opportunity:
Our client is a large community focused Federal Government agency. They have an exciting opportunity available for a multiple Case Managers to join the External Review Case Management Branch in the management of all external review applications in the Administrative Reviews Tribunal (ART). The branch aims to improve the experience of current and prospective participants.

• 12-month initial contract (labour hire) – likely extension.
• $60.26/hr + Super.
• Based out of Richmond or Geelong (WFH 2-3 days per week).
• Australian Citizenship required as this is a Federal Government agency.

About the role:
The APS6 Case Manager is accountable under limited direction to undertake complex work that is guided by legislation, policies, procedures, standards, methodologies and precedents.

The position is required to provide detailed technical, professional, policy, operational support and advice in relation to complex problems. Where required, the role will coordinate and assist in the strategic planning, program and project management and policy development that supports the Agency’s mission.

Your responsibilities will include:

• Maintaining a considerable level of contact with internal and external stakeholders, providing detailed technical, professional, policy, operational support and advice in relation to complex, difficult or sensitive issues.
• Undertaking end to end case management activities, with appropriate line manager input and oversight.
• Resolving matters through case management of ART applications in relation to reviewable decisions in section 100 of the NDIS Act 2013, including NDIS plan and access decisions.
• Undertaking case management of complex ART matters, undertaking analysis and developing options for early resolution.
• Obtaining necessary information and advice for the effective resolution of ART matters.
• Applying alternate dispute resolution methods and advocacy skills, resolving applications and reviews, in keeping with the model litigant principles.
• Attending Case Conferences, Conciliations and Hearings conducted by the ART.
• Preparing documents detailing resolution options and outcomes at Case Management meetings.
• Assessing and responding in priority and risk matters, including risk to the participant, Scheme sustainability and the Agency

About you:

• Previously Case Management experience, preferably within Government, Disability or Aged Care.
• Ability to manage a portfolio of complex and sensitive matters, and to assess and respond to changing priorities.
• Strong analytical skills and ability to engage in complex problem solving and issues management.
• Highly developed stakeholder engagement skills and the ability to partner with internal and external stakeholders.
• Experience or qualification in one or more of the following areas would be highly desirable; law, therapy including but not limited to Occupational Therapy, Speech Pathology, Psychology or Physiotherapy, case management, insurance and dispute resolution.
• Familiarity with administrative law proceedings (desirable).

APPLY:

Submit your resume, or for further information please contact
Reece.Prideaux@talentinternational.com

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