APS5 Quality Officer

• Labour hire contract until 31/12/2026
• Contract extension options available
• Townsville location

About the client:

Our client is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS). This role will see you join an organisation that values a positive contemporary attitude to disability and is dedicated to supporting a better life for hundreds of thousands of Australians living with disability and their families / carers.

About the role:

• Conduct quality reviews and assessments of operational activities to ensure compliance with legislation, policies, and procedures.
• Analyse qualitative and quantitative data to identify trends, insights, and improvement opportunities.
• Provide clear written assessments and recommendations based on evidence from business systems and file reviews.
• Support continuous improvement initiatives to enhance performance and quality across the organisation.
• Record and maintain accurate data and commentary in line with privacy requirements and organisational policies.
• Identify potential risks to participants or the scheme and escalate or address them through established processes.

What’s in it for you?

• Competitive hourly rate, aligned with the APS5 banding.
• Contractor benefits through Talent, join the family today!
• Tailored support throughout the whole process and beyond by your experienced Recruitment Partner.
• Utilise your expertise to secure long term employment with a Federal Government Agency.

What you’ll need to succeed:

• Qualifications in data science, allied health, public health, disability or related fields are desired but are not essential.
• Experience using qualitative data software such as NVivo will be highly regarded.
• Understanding of qualitative and quantitative analysis.
• Strong written communication skills, including accurate data recording.
• Demonstrated ability to work independently and as part of a team, using sound judgement in decision-making.
• Able to assess complex issues and draw logical, well‑reasoned conclusions.
• Ability to apply reflective and analytical thinking to decision‑making.
• Successful candidates will be required to undergo a pre-employment National Criminal History Check, Worker Screening Check and / or Working with Children Check (where required) along with proof of Australian Citizenship.

How to Apply:

If you would like more information about this job, or wish to have a confidential discussion about your job search, please contact Steph Smithers today (07) 3031 4500 or steph.smithers@talentinternational.com OR Emma Hansen today (07) 3031 4517 or emma.hansen@talentinternational.com