APS5 Quality Officer

• 12-month labour hire contract, with high possibility of extension or permanency
• Brisbane CBD or Hervey Bay based, work from home options available.
• Contractor benefits through Talent, join the family today!

About the company:

Our client is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers. This role will see you join an organisation that values a positive contemporary attitude to disability.

About the role:

• Managing a range of moderately complex to complex quality reviews.
• Conducting quality assurance and quality control activities in relation to planning processes and/or decision making.
• Applying guidance consistently to make assessments about quality, legislative and process compliance using information recorded in business systems
• Providing reasons for file review assessments, referring to evidence and using objective, clear and concise written communication
• Providing professional and technical commentary to review findings to improve decision making, planning practice and performance
• Recording data and commentary using the tools and format specified for the file review, adhering to privacy requirements and relevant data policies
• Where risks to participants or the scheme are identified, taking appropriate action following established processes
• Assisting to develop and implement improvement strategies to deliver branch and Agency goals and strategic objectives
• Identifying best practice approaches through qualitative and quantitative review
• Supporting and mentoring team members to enhance quality and correctness of technical skills and knowledge.
• Use insights to drive continuous improvement

What’s in it for you?

• Competitive hourly rate, aligned with APS5 banding.
• Flexible working arrangements on offer.
• Contractor benefits through Talent, join the family today!
• Tailored support throughout the whole process and beyond by your experienced Recruitment Partner.

Skills and experience required:

We strongly encourage your application if you have demonstrated the below skills and capabilities:

• Understanding of qualitative and quantitative analysis
• Capacity to conduct quality assurance audits, on a routine basis
• Capacity to develop and maintain general knowledge of the role and functions of the NDIS and an understanding of how these relate to the work area
• Ability to translate technical jargon into clear, accessible communication
• Strong written communication skills, including accurate data recording
• Demonstrated ability to work independently and as part of a team, using initiative to manage competing priorities
• Demonstrated experience applying work knowledge, precedent and established legislation, policy, procedures and guidelines to situations involving complexity and sensitivity which require considerable interpretation and analysis
• Ability to maintain well-developed understanding of relevant legislation and policy frameworks.
• Able to assess complex issues and draw logical, well‑reasoned conclusions
• Consistently apply reflective and analytical thinking to decision‑making
• Adaptable to shifting priorities and capable of supporting multiple functions while maintaining effectiveness through significant changes in responsibilities or work environment.
• Uses feedback constructively and takes responsibility for outcomes, adjusting efforts to improve skills and performance
• Passionate about working within the disability sector and positively improving the lives of individuals and their families.
• As part of the eligibility and suitability requirement, only Australian Citizens need to apply
• Willingness to undertake pre-employment checks, including National Criminal History Check upon successful appointment

How to apply:

If this sounds like you express your interest and suitability via the ‘Apply Now’ function.

If you would like more information about this role, or wish to have a confidential discussion about your career aspirations, please contact Emma Hansen (07) 3031 4517 or emma.hansen@talentinternational.com today OR Steph Rose (07) 3031 4500 or steph.rose@talentinternational.com

We look forward to hearing from you ✨

Applications close 9:00 AM, Wednesday 4^th February