APS5 Quality Officer

Talent International is currently recruiting for an APS5 Quality Officer to work for one of our Federal Government clients based in Surry Hills. The position is a 10-month contract role with the possibility of extension. The role pays $55.24 per hour + Super.

7.6 hours per day and 38 hours per week

Duties and responsibilities include:

• Managing a range of moderately complex to complex quality reviews.
• Conducting quality assurance and quality control activities in relation to planning processes and/or decision-making.
• Applying guidance consistently to make assessments about quality, legislative and process compliance using information recorded in business systems
• Providing reasons for file review assessments, referring to evidence and using objective, clear and concise written communication
• Providing professional and technical commentary to review findings to improve decision making, planning, practice and performance
• Recording data and commentary using the tools and format specified for the file review, adhering to privacy requirements and relevant data policies
• Where risks to participants or the scheme are identified, taking appropriate action following established processes
• Assisting in developing and implementing improvement strategies to deliver branch and Agency goals and strategic objectives
• Identifying best practice approaches through qualitative and quantitative review
• Supporting and mentoring team members to enhance the quality and correctness of technical skills and knowledge.
• Use insights to drive continuous improvement
• Manage workflow requests through JIRA triage queries

Key skills required for role/s:

• Microsoft Excel skills.
• Communication skills to translate technical jargon into accessible communication with stakeholders.
• Demonstrated ability to work with minimal supervision as an effective member of a team, using a high level of initiative to manage competing priorities.
• Apply judgment to resolve issues and make evidence-informed decisions.
• Ability to respond to changing priorities, support various functions as needed, and work effectively in a dynamic environment.
• Maintaining effectiveness when experiencing major changes in work responsibilities or environment.
• Meeting and exceeding internal or external customer expectations while cultivating relationships that secure commitment and trust.
• Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skills on the job and learning through their application.
• Effectively managing your own time and resources to ensure that work is completed efficiently.
• Leverage feedback and accept responsibility for outcomes (positive or negative) of one’s work and refocus efforts where appropriate to improve knowledge, skills, and behaviours
• Understanding of qualitative and quantitative analysis.
• Capacity to conduct quality assurance audits on a routine basis.

Desirable skills to have for the role/s:

• In-depth understanding of the NDIS Legislation, Policy, and Our Guidelines.
• Strong understanding of PACE and SAP CRM operating and analytical platforms, PACE cases, routing rules, and permissions.
• Understanding of audit processes and frameworks.
• Sound knowledge of NDIA planning and decision-making practices, specifically the application of Reasonable and Necessary decision-making.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.