APS5 Complaints Officer

• Labour hire contract until 31/12/2026
• Contract extension options available
• Ipswich location

About the client:

Our client is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS). This role will see you join an organisation that values a positive contemporary attitude to disability and is dedicated to supporting a better life for hundreds of thousands of Australians living with disability and their families / carers.

About the role:

• Manage complaints received by the NDIA, including assessing information, recording details, resolving and referring as required.
• Manage escalated complaints and ensure strict deadlines are met.
• Communication with participants, authorised representatives and internal teams through quality written correspondence and professional outbound calls to complainants.
• Maintain accurate and timely complaint records within PACE.
• Support the Complaints team to resolve day-to-day operations issues and assist in achieving the branch’s strategic objectives.

What’s in it for you?

• Competitive hourly rate, aligned with the APS5 banding.
• Contractor benefits through Talent, join the family today!
• Tailored support throughout the whole process and beyond by your experienced Recruitment Partner.
• Utilise your expertise to secure long term employment with a Federal Government Agency.

What you’ll need to succeed:

• Proven ability to handle a variety of tasks, manage sensitive information, maintain records and ensure compliance with procedures while adjusting to changing priorities or emerging challenges.
• Effective communication and interpersonal skills to develop and maintain stakeholder relationships.
• Experience interpreting and applying legislation
• Highly motivated, resilient and able to provide advice on moderately complex matters to both internal and external stakeholders in an empathetic manner.
• Have a positive contemporary attitude to people with disability along with a high level of understanding and knowledge of disability and its impact on individuals.
• Successful candidates will be required to undergo a pre-employment National Criminal History Check, Worker Screening Check and / or Working with Children Check (where required) along with proof of Australian Citizenship.

How to Apply:

If you would like more information about this job, or wish to have a confidential discussion about your job search, please contact Steph Smithers today (07) 3031 4500 or steph.smithers@talentinternational.com OR Emma Hansen today (07) 3031 4517 or emma.hansen@talentinternational.com