APS4 Complaints Officer

• Labour hire contract until 31/12/2026
• Contract extension options available
• Chermside location

About the client:

Our client is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS). This role will see you join an organisation that values a positive contemporary attitude to disability and is dedicated to supporting a better life for hundreds of thousands of Australians living with disability and their families / carers.

About the role:

• Support the coordination of complaints received by the NDIA including resolving at point of entry, assessing, recording and referring as required.
• Contact relevant stakeholders to confirm receipt of referred complaints and gather information.
• Escalate complaints in accordance with established Agency complaint handling processes.
• Contribute to record keeping activities to ensure team records are accurate and current.
• Coordinate correspondence, briefing and reporting functions to the branch as needed.

What’s in it for you?

• Competitive hourly rate, aligned with the APS4 banding.
• Contractor benefits through Talent, join the family today!
• Tailored support throughout the whole process and beyond by your experienced Recruitment Partner.
• Utilise your expertise to secure long term employment with a Federal Government Agency.

What you’ll need to succeed:

• Proven ability to handle a variety of tasks, manage sensitive information, maintain records, and ensure compliance with procedures while adjusting to changing priorities or emerging challenges.
• Proficiency in using CRM systems, databases, and communication tools to track and resolve complaints efficiently.
• Experience interpreting and applying legislation in the context of complaint resolution.
• Previous experience in customer-facing roles, particularly in resolving issues, managing expectations, and delivering high-quality service.
• Highly motivated and resilient, with the ability to provide advice on moderately complex matters to internal and external stakeholders in an empathetic manner.
• Successful candidates will be required to undergo a pre-employment National Criminal History Check, Worker Screening Check and / or Working with Children Check (where required) along with proof of Australian Citizenship.

How to Apply:

If you would like more information about this job, or wish to have a confidential discussion about your job search, please contact Steph Smithers today (07) 3031 4500 or steph.smithers@talentinternational.com OR Emma Hansen today (07) 3031 4517 or emma.hansen@talentinternational.com