APS3 Participant Support Officer

• Labour hire contract until 31/12/2026
• Contract extension options available
• Maroochydore location

About the client:

Our client is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS). This role will see you join an organisation that values a positive contemporary attitude to disability and is dedicated to supporting a better life for hundreds of thousands of Australians living with disability and their families / carers.

About the role:

The APS3 Participant Support Officer is a team membership position and is responsible for setting priorities and managing workflow for their role and producing work that is subject to regular monitoring by more senior NDIA positions within their management structure.

Responsibilities of the role include but are not limited to:

• Providing high quality customer service as the first point of contact and resolution for participants, customers and stakeholders, in person, over the phone, via email and operating counter and reception in NDIA offices.
• Providing first point of contact and support for participants presenting for in-person appointments.
• Resolving a high volume of straightforward enquiries using available information, advice and scripts.
• Managing team email inboxes, calendars and appointments, ensuring responses are within timeframes.
• Providing administrative and operational support to service delivery teams, including data entry, record keeping, coordinating and minuting internal meetings.

What’s in it for you?

• Competitive hourly rate, aligned with the APS3 banding.
• Contractor benefits through Talent, join the family today!
• Tailored support throughout the whole process and beyond by your experienced Recruitment Partner.
• Utilise your administration and business support expertise to secure long term employment with a Federal Government Agency.

What you’ll need to succeed:

• Previous experience in a similar Reception, Client Service, Business Support, Administration Assistant role.
• Exposure to working within the Allied Health, Community Service, and / or Disability sector, highly desirable.
• Strong communication and interpersonal skills (written and verbal).
• Time management and ability to prioritise and manage workload.
• Work independently but also able to work effectively in a team.
• Ability to manage multiple participant records at once.
• Full-time availability and willingness to work from the office five days per week.
• Successful candidates will be required to undergo a pre-employment National Criminal History Check, Worker Screening Check and / or Working with Children Check (where required) along with proof of Australian Citizenship.

How to Apply:

If you would like more information about this job, or wish to have a confidential discussion about your job search, please contact Steph Smithers today (07) 3031 4500 or steph.smithers@talentinternational.com OR Emma Hansen today (07) 3031 4517 or emma.hansen@talentinternational.com