APS3 Participant Support Officer

• 12-month labour hire contract
• High possibility of contract extension or securing an ongoing role
• Cairns location

About the client:

Our client is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS). This role will see you join an organisation that values a positive contemporary attitude to disability and is dedicated to supporting a better life for hundreds of thousands of Australians living with disability and their families / carers.

About the role:

• Providing high quality customer service as the first point of contact and resolution for participants, customers and stakeholders, in person, over the phone, via email and operating counter and reception.
• Working with participants and representatives to book and reschedule appointments.
• Managing team email inboxes, calendars and appointments, ensuring responses are within time frames.
• Providing administrative and operational support to service delivery teams, including data entry, record keeping, coordinating and minuting internal meetings.
• Arranging travel, processing invoices, raising resource requests and responding to property and maintenance issues.
• Providing on-the-job support for peers and working collaboratively in a team environment.

What’s in it for you?

• Competitive hourly rate, aligned with the APS3 banding.
• Contractor benefits through Talent, join the family today!
• Tailored support throughout the whole process and beyond by your experienced Recruitment Partner.
• Utilise your administration and business support expertise to secure long term employment with a Federal Government Agency.

What you’ll need to succeed:

• Previous experience in a similar Reception, Client Service, Business Support, Administration Assistant role.
• Exposure to working within the Allied Health, Community Service, and / or Disability sector, highly desirable.
• Strong communication and interpersonal skills (written and verbal).
• Time management and ability to prioritise and manage workload.
• Work independently but also able to work effectively in a team.
• Ability to manage multiple participant records at once.
• Full-time availability and willingness to work from the office five days per week.
• Successful candidates will be required to undergo a pre-employment National Criminal History Check, Worker Screening Check and / or Working with Children Check (where required) along with proof of Australian Citizenship.

How to Apply:

If you would like more information about this job, or wish to have a confidential discussion about your job search, please contact Steph Smithers today (07) 3031 4500 or steph.smithers@talentinternational.com OR Emma Hansen today (07) 3031 4517 or emma.hansen@talentinternational.com