Application Support Analyst

  • Australia
  • Sydney
  • Permanent
  • AU$140000 - AU$160000 per annum

We are seeking an experienced Application Support Engineer to join a well-established technology team supporting a sophisticated, cloud-native application environment. This role sits within a collaborative support function responsible for maintaining the stability, performance and reliability of critical systems that underpin trading and execution services.

This position offers the opportunity to work across a modern microservices architecture hosted in AWS, where you will play a key role in diagnosing issues, improving system observability, and contributing to ongoing operational excellence. You will work closely with engineering, infrastructure and business stakeholders, gaining deep exposure to complex systems and becoming a trusted technical point of contact within the team.

In this role, you will be responsible for providing Level 2 support across a suite of applications, investigating production incidents, and ensuring system health and readiness. You will troubleshoot issues across performance, data and configuration, leverage monitoring tools to identify trends, and collaborate with development and infrastructure teams to resolve and prevent recurring problems. You will also contribute to incident reviews, maintain documentation and runbooks, and support release and change activities where required.

What we’re looking for:

  • Experience in Application Support, Production Support or a similar environment
  • Strong Linux troubleshooting and system navigation skills
  • Solid SQL capability (PostgreSQL, SQL Server or similar)
  • Exposure to AWS environments (e.g. EC2, RDS, CloudWatch)
  • Understanding of microservices or distributed application architectures
  • Experience with monitoring and observability tools (e.g. Grafana, Splunk, Datadog, Prometheus)
  • Scripting experience (Bash, Python, PowerShell or similar)
  • Strong analytical and problem-solving skills with a structured approach to troubleshooting
  • Ability to communicate effectively with both technical and non-technical stakeholders

Why join:

  • Work on a modern, cloud-based platform with real scale and complexity
  • Be part of a highly collaborative and technically capable team
  • Opportunity to build deep system knowledge and become a subject matter expert
  • Exposure to cutting-edge technologies and environments at the forefront of AI and platform innovation
  • Clear opportunity for growth and development within a supportive team environment

On-Call Participation

Participation in a rotating on-call roster (approximately one week per month), including overnight and occasional weekend coverage during approved change windows.

If you think you have the above skills and experiences, click the ‘Apply’ button or send your resume to alex.nguyen@talentinternational.com

Please Notes: Visa sponsorship is not available. Only shortlisted applicants will be contacted for this role.

Apply now

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