Application Specialist
What’s in it for you?
- Competitive salary and superannuation package
- Opportunities for continuous learning and professional growth
- Access to modern technologies and state-of-the-art facilities
- Wellbeing programs and team engagement activities
- Comprehensive Employee Assistance Program (EAP)
The Opportunity:
We are currently seeking a skilled and solution-oriented Application Support Analyst to join our dynamic Information Technology team. In this role, you will support a broad user base including educators, students, and administrative staff by resolving technical issues related to the organisation’s critical software platforms and data systems.
You will serve as a key escalation point for the helpdesk team and provide end-to-end application support across our enterprise systems. A strong grasp of data reporting and manipulation using tools such as Power BI, Excel, and Azure SQL is essential for success in this role.
Key Responsibilities:
- Deliver timely and effective support to users through in-person, remote, and ticket-based channels
- Provide application support for a range of systems including education management, reporting, and cloud platforms
- Extract, analyse, and present data for internal reporting and decision-making
- Collaborate with internal teams and third-party vendors during escalation and resolution of technical issues
- Monitor system alerts and application performance metrics
- Identify and report on recurring support trends to improve user experience
- Demonstrate and uphold the values of Leading Education Group in all interactions
Skills and Experience Required:
- Prior experience in application support roles within education or related sectors
- Familiarity with both Windows and Mac environments
- Strong capability with IT service management tools and database/reporting tools such as MSSQL, MySQL, Power BI, Azure Entra, and Microsoft 365
- Exceptional communication and stakeholder engagement skills
- Proven ability to troubleshoot, resolve and document technical issues
- Valid Working with Children Check (or willingness to obtain)
What’s in it for you?
- Competitive salary and superannuation package
- Opportunities for continuous learning and professional growth
- Access to modern technologies and state-of-the-art facilities
- Wellbeing programs and team engagement activities
- Comprehensive Employee Assistance Program (EAP)
Apply today to secure your interview! For more information, email Bini James at Bini.James@avecglobal.com or call 9236 7708.