API Integration Support Specialist

  • Australia
  • Melbourne
  • Contract
  • AU$600 - AU$800 per day

Job Description
Our client is a federal government organisation with offices throughout Australia. Due to growth, they are seeking a Integration Support Specialist to join the team in their Richmond or Geelong office.

Opportunity

  • Market Day Rate
  • 2-year term (12 month initial term + 12 month extension)
  • Richmond or Geelong
  • Baseline clearance desirable

Key duties and responsibilities

  • Maintain and configure MuleSoft and IBM API Connect API’s and applications.
  • Undertake testing of APIs and the environments as required.
  • Monitor and report on end-to-end API health, performance, and statistics.
  • Troubleshoot MuleSoft and IBM API Connect issues and work with external vendors to resolve them.
  • Work closely with level three technical and development teams to investigate and resolve complex incidents.
  • Become familiar with the authentication system to help Partners with authentication problems.
  • Use strong verbal and written communication skills to deal with technical and business staff up to management level.
  • Collate, analyse, and produce customised reports and dashboards as required in consultation with IT and business teams.
  • Raise support tickets and liaise with external vendors.
  • Develop and maintain documentation on support processes, policies, and configuration.
  • Manage confidential and sensitive information.
  • Apply best practice ITIL methodology for incident management and service requests.
  • May be working as part of a team (e.g., Business Analyst, Test Analyst, MuleSoft Developers), actively participating in prioritising and tracking system improvements via monthly sprints.
  • Attend daily stand ups to review and discuss system improvements with developers and other third- party vendors.
  • Produce deliverables in accordance with project schedules.
  • Identify opportunities for process improvements, and liaise with business areas and teams to recommend enhancements.
  • Maintain documentation, processes and decisions to support knowledge transfer and future enhancements including the team’s.

About you?

  • More than 5 years’ experience working with API’s and/or Integration.
  • Proven experience working in high-pressured environments.
  • Repeated experience in Scrum/Agile methodologies
  • ‘Quality focused’ approach to develop, improve, and implement streamlined processes.
  • Ability to work in DevOps environment and configure and support CI/CD functions.
  • Strong understanding of API and integration technologies, with the ability to quickly grasp new products and adapt to complex mission critical environments.
  • Demonstrable experience in administration and configuration of MuleSoft or IBM API Connect
  • Exposure to CRM systems is beneficial.
  • Excellent communication skills.
  • Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.

Application Process
Please send your CV in confidence to samuel.beckett@talentinternational.com

Successful applicants will be required to complete a Key Selection Criteria response to be provided if shortlisted. Proof of Australian Citizenship is required along with national criminal history and federal background checks.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.