Administration Officer

We’re looking for an organised and proactive Claims Support Officer to join a high-performing claims team in Geelong.

This is an excellent opportunity for an experienced administrator who enjoys working in a fast-paced environment where no two days are the same. You’ll play a critical role in supporting Claims Consultants by managing administrative tasks, ensuring accurate record keeping, and helping deliver timely outcomes for clients.

Key Responsibilities

• Provide timely and accurate administrative support to Claims teams.
• Manage a variety of claims-related administration tasks with accuracy and attention to detail.
• Prioritise competing workloads to meet deadlines and service expectations.
• Maintain and update information within claims management systems and other databases.
• Identify potential risks or issues and escalate where appropriate.
• Support continuous improvement initiatives within the Claims Support function.
• Build strong working relationships across internal teams to ensure efficient service delivery.
• Contribute to a collaborative, positive and customer-focused team environment.

To be successful in this role, you’ll bring:

• Previous experience in an administration or business support role within a fast-paced environment.
• Strong organisational skills with the ability to manage multiple priorities simultaneously.
• Excellent attention to detail and a commitment to producing high-quality work.
• The ability to work both independently and collaboratively within a team.
• Strong written and verbal communication skills.
• Confidence using Microsoft Office (Word, Excel and Outlook) and learning new systems quickly.
• A proactive mindset with the ability to exercise sound judgement and initiative.

Experience in claims, insurance, workers compensation, financial services, healthcare or a similar regulated environment will be highly regarded but is not essential.

If you’re someone who thrives on organisation, enjoys problem-solving, and takes pride in delivering exceptional service, we’d love to hear from you. Apply now or contact alistair.barr@talentinternational.com