Administration Assistant

  • Australia
  • Perth
  • Contract
  • Negotiable

Job Title
Administration Assistant / Customer Service Officer

Job Summary / Overview
This initial 2 month contract role provides administrative and customer service support for application processing activities. It involves data entry, record management and direct communication with applicants to ensure accuracy and completeness of information. The position plays a key role in maintaining data integrity and supporting internal teams.

Key Responsibilities

  • Receive and process forms via email and post

  • Check applications for completeness and correct attachments

  • Scan and file hard copy documentation

  • Enter and verify application data in the CRM system

  • Process identification checks in line with procedures

  • Cross-check data for accuracy and resolve discrepancies

  • Update and maintain database records

  • Retrieve data and generate reports for staff

  • Answer and return phone calls from members of the public

  • Log calls and emails within the CRM system

Required Qualifications

  • Previous administration or data entry experience

  • Experience using CRM systems

Skills & Competencies

  • High attention to detail

  • Clear written and verbal communication skills

  • Ability to learn new systems and processes

  • Professional phone manner

  • Ability to deal compassionately with distressed or angry people

  • Sound judgement and escalation awareness

Apply Now
“Match the selection criteria? Click the “APPLY” button now!
Alternatively, for a confidential conversation, contact Rekha on 0490 888 247

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