2 Roles - ICT Level 2 Service Desk & Level 3 Escalation Engineer

  • Australia
  • Adelaide
  • Permanent
  • Negotiable

One of our clients is seeking experienced ICT Support Engineers to join their team in Adelaide on a permanent full-time basis.

Eligibility: Only candidates with full Australian working rights (Citizen, PR, or valid visa) will be considered. Sponsorship is not available.

Location: Adelaide – 100% on-site (5 days in office, no WFH)

About the Roles:

ICT Support Engineer – Level 2

As a Level 2 Engineer, you will provide hands-on technical support and resolve a wide range of service desk enquiries.

  • Level 2 service desk enquiries.
  • Knowledge of Salesforce, Service Cloud, Active Directory, Azure, Hyper V, AWS * Windows and Microsoft Office (Microsoft 365)
  • Ability to problem solve, issues varying from Corporate Network, Windows, software and hardware.

ICT Level 3 – Escalation Engineer

This is a senior role suited for someone who thrives in complex environments and enjoys mentoring others.

  • Proven experience in a Level 3 or similar helpdesk role
  • Manage, Triage and Action the Escalations queue, in addition to completing level 2/3 Support and Helpdesk Enquiries
  • Being a point of escalation, while coaching and mentoring Level 1 & 2 engineers to build capability and accountability
  • Knowledge of the following technologies
  • Salesforce
  • Fortinet and Networking
  • Microsoft Office suite of products (O365, In-Tune, MDM)
  • Kaseya’s MSP suite of products o Familiarity with Cloud services (AWS, Azure)
  • Knowledge of Linux would be an advantage but not essential

If interested APPLY NOW, or call Aparna on 08 8228 1560

Apply now

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