We often hear about needing to be “in the know” with the latest language model, trending technical knowledge, frameworks, or code. But in digital and tech consulting, what happens when technical knowledge isn’t enough to drive results? 

When most people think of tech consultants, they picture coding experts and data geniuses. But what about the skills that don’t always make the list, that are just as crucial for success in digital and tech consulting? 

Whether you’re building a team of consultants or stepping into the role yourself, these often-overlooked skills could be the game-changers that set you apart from the competition.

1. Emotional Intelligence

In a world dominated by logic, numbers, and precision, emotional intelligence (EI) might not seem so important. But it’s a must-have in consulting. Why? Because tech solutions are built for people. Consultants with high EI can navigate complex interpersonal dynamics, defuse tension, and take the time to truly understand what key stakeholders or clients want. This leads to stronger client relationships, clearer communication, and smoother project execution.

Being emotionally in tune also helps you manage your own stress, adapt to change, and stay resilient in high-pressure environments. In short, EI is the secret weapon behind lasting collaboration, trust, and team alignment.

2. Flexibility 

Tech projects are rarely linear. Scope changes, clients shift priorities, platforms update overnight. That’s why flexibility is vital. A great consultant doesn’t just follow a plan; they adapt, pivot, and find creative solutions in real time.

Flexibility also means embracing new methods and tools. Consultants who can roll with ambiguity, collaborate across different teams, and shift strategies without losing momentum are incredibly valuable—especially in fast-paced digital environments.

In today’s world of work, flexibility is a must. Whether you’re a hiring manager building out a high-performing team, or a skilled candidate looking to shift gears, flexible work—including hybrid and remote—are no longer perks, but expectations. For employers, offering that flexibility helps to attract and retain top talent. For candidates, it opens the door to roles anywhere that could better align with their lifestyle or values. 

“There’s a push for hybrid candidates as the return to office mandates are starting to filter into the market. However, the organizations that offer 100% remote working are able to attract a broader pool of candidates with wider skill sets that can be located anywhere across the country.”

– Jason Pho, Director of Digital Recruitment

3. Cross- & Up-Skilling

Gone are the days when you could get a degree and coast. With today’s market and tech evolutions, digital consultants need a broader toolkit. Whether it’s gaining design thinking chops, understanding DevOps culture, or learning to read a budget sheet, expanding your range is essential.

Cross-skilling enhances collaboration—you’ll understand the pressures and workflows of other roles, leading to stronger interdisciplinary work. Upskilling shows that you’re committed to growth, making you more competitive and resilient in a rapidly evolving tech landscape.

Pro tip for candidates: Don’t wait for training programs, be proactive. Take courses, shadow colleagues, ask questions, and above all else, stay curious.

“It’s important for you to stay curious. Constant improvement and learning is crucial to standing apart from the competition. It’s a fast-paced world and standing still means that you’re falling behind.”

– Colin Etheridge, CEO Talent North America

4. Data-Driven Decision Making 

You might know how to build a dashboard, but can you tell a story with data? Can you tie KPIs or sales metrics back to business goals and clearly communicate the impact?

Effective consultants use data not just to inform decisions but to influence stakeholders. That means understanding which metrics actually matter, how to interpret trends, and how to present findings persuasively.

Clients want to see results, not just reports. Frame your data insights around ROI, user behavior, performance, and opportunity costs and you’ll position yourself as both a tech expert and a strategic advisor.

5. Community Networking & Engagement

Take it from the recruiters: it’s always good to expand your network and engage with peers across industry. This seems obvious, but it’s one that’s often overlooked and could help in unexpected ways. 

Whether it’s through events, online learnings, community engagements, building relationships will open doors where you least expected it. It’s not just about finding your next job, or securing that last person for your team, it’s about continuing to stay connected, informed and rising above the competition.

Want to find out what other skills are in-demand within your markets? Take a deep dive into our 2025 Salary Guide and explore the latest trends, highest-paying roles, and the hottest job titles.