User Researcher

Role Description:

As a User Researcher, you will play a pivotal role in shaping the future of public sector services. Your primary responsibilities will include:

Plan, Lead, and Oversee User Research: You will be responsible for planning, conducting, and analyzing qualitative and quantitative research studies to uncover user behaviors, needs, motivations, and pain points.
Collaborate Across Teams: Work closely with designers, product managers, and developers to ensure that research objectives align with project goals and contribute to the design and development of user-centered solutions.
Research Strategy and Methodology: Define research strategies, methodologies, and frameworks tailored to specific project needs. Utilize a range of techniques such as interviews, surveys, usability testing, and ethnographic studies to gather valuable insights.
Insight Synthesis: Synthesize and analyze research findings, translating them into actionable insights and recommendations that drive informed design decisions and business outcomes.
Effective Communication: Create comprehensive research deliverables, including personas, journey maps, and user profiles, to effectively communicate research insights and foster empathy within the team and with stakeholders.

Requirements:

Experience in User Research, with a strong focus on government projects or larger organizations.
Proven ability to deliver valuable insights that lead to improved user experiences.
Strong communication and collaboration skills.
Proficiency in research methodologies and tools.
A passion for enhancing public sector services and improving citizens’ lives.

Apply now or call Luther Borgas on 03 9236 7755 or by email at luther.borgas@talentinternational.com