Support Officer - Defence

Support Officer – Defence

• 12 month contract (view to extend over 2 years)
• NV1 Clearance Required
• 5 days on site (Sydney location)
• $759 per day incl super

Our client is searching for an experienced consultant to work with one of their key defence clients as a Support Officer on a critical program. This position offers an exciting opportunity to work within a Modernisation project, contributing to the cyber-hardened, integrated, and sustainable mission systems.

Key Responsibilities:

As a Support Officer, you will play a crucial role in maintaining and enhancing their system. Your responsibilities will include:

• Managing and supporting on-premises messaging infrastructure in a multi-forest distributed environment.
• Integrating complex ICT infrastructure software and applications with messaging systems.
• Proactively maintaining, patching, and upgrading distributed enterprise systems.
• Analyzing, logging, tracking, and resolving complex issues related to messaging.
• Creating and peer-reviewing Standard Operating Procedure documentation (SOPs) and build guides.
• Supporting user management for ITS admins/Business App admins and standard users on Core systems.
• Occasional offsite work required
• Building Laptops for deployment.
• Managing certificate renewals, patching, and change management.
• Collaborating with vendors to resolve issues on systems
• Managing incident priorities to ensure SLAs are met.
• Self-training and upskilling in applications to deliver high-quality support.
• Updating and creating knowledge articles for level 1 troubleshooting staff.

Required Skills and Experience:

• Highly developed knowledge of Exchange and AD administration.
• Experience with Message Transfer Agents and Microsoft Skype administration.
• Ability to carry a phone and participate in an on-call roster.
• Familiarity with XMPP chat tools.
• Expertise with Lotus Domino products.
• Experience with VoIP trunking.
• Strong communication and interpersonal skills.

Desirable Skills and Experience:

• Familiarity with Nutanix, Fortinet, Cisco networking, and various software solutions.
• Previous experience with Minerva is a plus.
• Knowledge of ADF CIS reporting processes and procedures.
• Experience with ITAR compliance.

Key details:

• Monday to Friday business hours (40-hour week)
• On site 5 days per week due to high security

Security Clearance:

• Have or ability to obtain at least a Negative Vetting 2 (NV2) security clearance before commencing work.