Support Officer - Defence

  • Australia
  • Sydney
  • Contract
  • AU$650 - AU$759 per day

Support Officer – Defence

  • 12 month contract (view to extend over 2 years)
  • NV1 Clearance Required
  • 5 days on site (Sydney location)
  • $759 per day incl super

Our client is searching for an experienced consultant to work with one of their key defence clients as a Support Officer on a critical program. This position offers an exciting opportunity to work within a Modernisation project, contributing to the cyber-hardened, integrated, and sustainable mission systems.

Key Responsibilities:

As a Support Officer, you will play a crucial role in maintaining and enhancing their system. Your responsibilities will include:

  • Managing and supporting on-premises messaging infrastructure in a multi-forest distributed environment.
  • Integrating complex ICT infrastructure software and applications with messaging systems.
  • Proactively maintaining, patching, and upgrading distributed enterprise systems.
  • Analyzing, logging, tracking, and resolving complex issues related to messaging.
  • Creating and peer-reviewing Standard Operating Procedure documentation (SOPs) and build guides.
  • Supporting user management for ITS admins/Business App admins and standard users on Core systems.
  • Occasional offsite work required
  • Building Laptops for deployment.
  • Managing certificate renewals, patching, and change management.
  • Collaborating with vendors to resolve issues on systems
  • Managing incident priorities to ensure SLAs are met.
  • Self-training and upskilling in applications to deliver high-quality support.
  • Updating and creating knowledge articles for level 1 troubleshooting staff.

Required Skills and Experience:

  • Highly developed knowledge of Exchange and AD administration.
  • Experience with Message Transfer Agents and Microsoft Skype administration.
  • Ability to carry a phone and participate in an on-call roster.
  • Familiarity with XMPP chat tools.
  • Expertise with Lotus Domino products.
  • Experience with VoIP trunking.
  • Strong communication and interpersonal skills.

Desirable Skills and Experience:

  • Familiarity with Nutanix, Fortinet, Cisco networking, and various software solutions.
  • Previous experience with Minerva is a plus.
  • Knowledge of ADF CIS reporting processes and procedures.
  • Experience with ITAR compliance.

Key details:

  • Monday to Friday business hours (40-hour week)
  • On site 5 days per week due to high security

Security Clearance:

  • Have or ability to obtain at least a Negative Vetting 2 (NV2) security clearance before commencing work.

Apply now

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