Subscriber Technician

  • Australia
  • Melbourne
  • Contract
  • Negotiable
  • Initial 12 Month Contract | Potential To Extend
  • Burwood East Location | 5 Days On-Site
  • Telecommunications | Radio Communication, Mobile Data & ANPR Equipment

The Role: The Subscriber Technician is responsible for the configuration, testing, and maintenance of radio communication equipment within a managed services network. This hands-on role involves programming and quality assurance of subscriber devices, coordinating equipment logistics, and providing field support to customers across Victoria.

The Responsibilities:

  • Configure, program, and test subscriber equipment: Program, configure, and perform quality assurance testing on radios, mobile data, and video equipment in accordance with the organisation’s procedures and standards.
  • Maintain asset and configuration records: Update relevant systems and databases when equipment configurations or asset movements occur, ensuring accurate tagging, tracking, and documentation.
  • Coordinate logistics and equipment handling: Manage deliveries, RMAs, stocktakes, and dispatch/receiving of subscriber equipment, liaising with customers, subcontractors, and freight providers.
  • Perform repairs and technical support: Diagnose faults, conduct minor repairs, and support field installations or deinstallations to maintain high service reliability across customer sites.
  • Ensure service quality and compliance: Meet subscriber-related KPIs and SLAs, follow quality policies, and contribute to process improvements to enhance service delivery and operational efficiency.

Skills & Experience Required:

  • Demonstrated 5 years’ experience as a Subscriber Technician working with radio communications or electronic equipment, including programming, testing, and fault diagnosis.
  • Sound knowledge of RF principles, electronics, and IT systems, with the ability to interpret technical drawings and use diagnostic tools.
  • Proven ability to manage equipment logistics and asset records, ensuring data accuracy and compliance with established processes.
  • Strong communication and coordination skills, with experience liaising with customers, subcontractors, and internal stakeholders.
  • A proactive approach to quality assurance and continuous improvement, ensuring service standards, KPIs, and SLAs are consistently met.

What’s in it for you:

  • Initial 12 Month Contract | Potential To Extend
  • Burwood East Location | 5 Days On-Site
  • Telecommunications | Radio Communication, Mobile Data & ANPR Equipment

Apply today and Jimmy Nguyen will reach out to disclose further information.

Apply now

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