Service Desk Analyst
- Ballarat Location – Hybrid working Arrangement
- Contract until end of September 2024 – Government Agency
- Level 1 phone and Email IT Support
This position requires an experienced and customer-focused Service Desk Analyst to be the first point of contact in a service desk environment
Key Accountabilities
- Troubleshoot issues with Microsoft Teams
- Provide direct customer support via phone, email, instant messaging or any defined Service Centre communication method.
- Document processes for Microsoft Teams
- Provide support for applications, email and technology services
Skills & Competencies
- Minimum 2 years as a Service Desk Analyst
- Excellent customer service skills
- Experience working with ServiceNow nice to have
- Good communication skills, both written and verbal, including a personable and professional phone manner
- Experience providing comprehensive first-level support for tools and applications for Microsoft Office products
What’s in it for you:
- Government Agency
- Ballarat Location – Hybrid working Arrangement
- Contract until end of September 2024
Express your interest to Jimmy Nguyen by clicking the ‘Apply Now’ button below or contact on 9236 7726.