Service Desk Analyst

About the Company:

Our client is a leading specialist provider of cutting-edge solutions in Barcode and RFID technology, with a specialisation in warehouse inventory, asset tracking, and digital signature capture solutions. They cater to a diverse range of industries, including logistics, mining, construction, government, banking, and healthcare.

As a trusted distributor partner for renowned USA-based companies and authorised resellers of various reputed IT hardware and software brands, their commitment is to foster a workplace where team members can excel and achieve their career aspirations.

The Role:

We are currently seeking a passionate and customer-focused Service Desk Officer to join our client. In this role, you will serve as the first point of contact for customer inquiries and technology-related issues. You will benefit from a supportive Manager and on-the-job product training as part of your professional development.

Responsibilities:

• Address pre and post-sales technical issues, responding to calls from Reseller Partners and customers to troubleshoot and resolve problems.
• Assume responsibility for on-site or remote setup of Cloud-based software and hardware solutions.
• Test and prepare hardware, including Barcode Scanners, Label Printers, and Mobile devices, prior to dispatch.
• Load mobile apps onto Mobile PDA Scanners and integrate them with Cloud applications.
• Develop internal technical support guides and user guides for end customers.
• Oversee in-house IT and equipment management, including backup administration, server and network monitoring, and website maintenance.

About You:

• Minimum of 2 years’ experience in a similar Service Desk or Help Desk role, providing L1/L2 support.
• Experience with Microsoft 365/Exchange and Active Directory administration.
• Familiarity with IT network systems, including VPN, firewall, port forwarding, and related technologies.
• Efficiency in MS SQL database administration and report writing is a plus.
• The ability to work autonomously and collaboratively within a small team environment.
• Desirable to have experience with Barcoding, RFID Technologies, POS.

If you are enthusiastic about providing top-tier IT support and ready to be a part of a dynamic team, apply now and take your Service Desk career to the next level. Apply Now or email/call Ahmad at ahmad.jahfar@talentinternational.com/ 9236 7717