Service Desk Analyst

  • Australia
  • Melbourne
  • Permanent
  • AU$70000 - AU$80000 per annum

About the Company:

Our client is a leading specialist provider of cutting-edge solutions in Barcode and RFID technology, with a specialisation in warehouse inventory, asset tracking, and digital signature capture solutions. They cater to a diverse range of industries, including logistics, mining, construction, government, banking, and healthcare.

As a trusted distributor partner for renowned USA-based companies and authorised resellers of various reputed IT hardware and software brands, their commitment is to foster a workplace where team members can excel and achieve their career aspirations.

The Role:

We are currently seeking a passionate and customer-focused Service Desk Officer to join our client. In this role, you will serve as the first point of contact for customer inquiries and technology-related issues. You will benefit from a supportive Manager and on-the-job product training as part of your professional development.


  • Address pre and post-sales technical issues, responding to calls from Reseller Partners and customers to troubleshoot and resolve problems.
  • Assume responsibility for on-site or remote setup of Cloud-based software and hardware solutions.
  • Test and prepare hardware, including Barcode Scanners, Label Printers, and Mobile devices, prior to dispatch.
  • Load mobile apps onto Mobile PDA Scanners and integrate them with Cloud applications.
  • Develop internal technical support guides and user guides for end customers.
  • Oversee in-house IT and equipment management, including backup administration, server and network monitoring, and website maintenance.

About You:

  • Minimum of 2 years’ experience in a similar Service Desk or Help Desk role, providing L1/L2 support.
  • Experience with Microsoft 365/Exchange and Active Directory administration.
  • Familiarity with IT network systems, including VPN, firewall, port forwarding, and related technologies.
  • Efficiency in MS SQL database administration and report writing is a plus.
  • The ability to work autonomously and collaboratively within a small team environment.
  • Desirable to have experience with Barcoding, RFID Technologies, POS.

If you are enthusiastic about providing top-tier IT support and ready to be a part of a dynamic team, apply now and take your Service Desk career to the next level. Apply Now or email/call Ahmad at 9236 7717

Apply now

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