Service Designer

  • Australia
  • Australian Capital Territory
  • Temporary
  • Negotiable
  • Contract to June 2025
  • Canberra location
  • Must be an Australian Citizen – Baseline desirable

Our Client
Our client is seeking a Service Designer with experience in managing or supporting large, complex digital projects across Australian Government agencies.

Key responsibilities will include:

  • Apply Service Design methodologies to spearhead change initiatives for the Your Career website.
  • Develop and maintain complex customer journey maps, capturing enterprise-wide interdependencies while ensuring their quality and integrity.
  • Utilise human-centered design thinking to assess and improve customer and stakeholder experiences.
  • Engage and negotiate effectively with stakeholders to align with a future state vision.

Skills and Experience

  • Depth of understanding in service design and delivery.
  • Committed to improving customer experience and delivering high quality solutions within required timeframes.
  • Ability to develop solutions and courses of action and frame recommend solutions to meet the required standards of the targeted audience.
  • Demonstrated ability to seek out information and break down problems and situations into components, options or alternatives.

To apply for this opportunity, please click ‘APPLY’. For further information, please contact Talent on 02 6285 3500

Apply now

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