Service Designer

  • Australia
  • Adelaide
  • Contract
  • Negotiable
  • 12 months contract
  • Adelaide based role
  • Federal opportuntiy (Australian citizens only)

Are you passionate about creating meaningful and user-centric experiences? We are seeking a skilled Service Designer to join our dynamic team. In this role, you will be at the forefront of human-centered design, shaping services and experiences that prioritize user needs and enhance overall satisfaction.

Key Responsibilities:

  • Human-Centered Design: Demonstrate proficiency in designing services and experiences centered around the needs and preferences of end-users.

  • User Research: Conduct primary and secondary research, including interviews, surveys, and workshops, to gain valuable insights into user pain points and opportunities.

  • Persona Development: Create detailed user personas representing diverse user groups and their characteristics.

  • Journey Mapping: Utilize your skills to create comprehensive user journey maps, visualizing and improving the overall user experience.

  • Service Blueprinting: Define and map out service processes and enablers using service blueprinting techniques.

  • Co-Design and Facilitation: Lead co-design sessions with stakeholders and users to gather input and ideas, fostering collaboration and innovation.

  • Design Thinking: Apply a strong understanding of design thinking methodologies and approaches to drive creative problem-solving.

  • Usability Testing: Conduct usability testing to validate service design concepts and products, ensuring optimal user experiences.

Desirable Skills:

  • Visual Design: Proficiency in visual design principles to create aesthetically pleasing designs.

  • Cross-Functional Collaboration: Ability to collaborate effectively with team members and stakeholders from various disciplines.

  • Agile Methodologies: Familiarity with agile methodologies such as Agile or Kanban, promoting adaptability and efficiency in project workflows.

If you are a creative and detail-oriented Service Designer with a passion for enhancing user experiences, we invite you to join our team and contribute to the continuous improvement of our services. Apply now to be part of a collaborative and innovative work environment or get in touch with Alex via E//

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