Service Designer

  • Australia
  • Melbourne
  • Contract
  • Negotiable

About Us: we are committed to creating services that enhance the lives of citizens across the nation. We believe in a human-centered and user-centric approach to service design, and we are dedicated to improving user experiences through research, innovation, and collaboration.

Job Description: As a Service Design Lead, you will play a pivotal role in shaping the future of government services in Australia. Your responsibilities will include:

  • Planning, leading, and overseeing end-to-end service design projects, from research and ideation to concept development and implementation.
  • Collaborating closely with cross-functional teams, including project managers, researchers, designers, and developers, to identify user needs, pain points, and opportunities for service improvement.
  • Conducting comprehensive user research using a variety of methodologies such as interviews, surveys, and usability testing to gain deep insights into user behaviors, motivations, and pain points.

Mandatory Skills:

  • Leading end-to-end service design projects, encompassing user research, ideation, prototyping, and implementation.

Good to Have Skills:

  • Deep understanding of service design principles.
  • Extensive experience in government projects.
  • Proven track record of delivering successful outcomes that positively impact citizens’ lives.

Why Join Us:

  • Make a Difference: Your work will directly impact the lives of millions of Australians, improving their access to essential government services.
  • Collaborative Environment: Join a diverse and dynamic team of experts who are passionate about innovation and service excellence.
  • Flexibility: We offer flexible work options that promote work-life balance.
  • Professional Growth: Continuous learning and development opportunities are at the heart of our agency’s culture.

Apply now to secure an interview or call Luther Borgas on 03 9236 7755

Apply now

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