About Us: we are committed to creating services that enhance the lives of citizens across the nation. We believe in a human-centered and user-centric approach to service design, and we are dedicated to improving user experiences through research, innovation, and collaboration.
Job Description: As a Service Design Lead, you will play a pivotal role in shaping the future of government services in Australia. Your responsibilities will include:
- Planning, leading, and overseeing end-to-end service design projects, from research and ideation to concept development and implementation.
- Collaborating closely with cross-functional teams, including project managers, researchers, designers, and developers, to identify user needs, pain points, and opportunities for service improvement.
- Conducting comprehensive user research using a variety of methodologies such as interviews, surveys, and usability testing to gain deep insights into user behaviors, motivations, and pain points.
- Leading end-to-end service design projects, encompassing user research, ideation, prototyping, and implementation.
Good to Have Skills:
- Deep understanding of service design principles.
- Extensive experience in government projects.
- Proven track record of delivering successful outcomes that positively impact citizens’ lives.
Why Join Us:
- Make a Difference: Your work will directly impact the lives of millions of Australians, improving their access to essential government services.
- Collaborative Environment: Join a diverse and dynamic team of experts who are passionate about innovation and service excellence.
- Flexibility: We offer flexible work options that promote work-life balance.
- Professional Growth: Continuous learning and development opportunities are at the heart of our agency’s culture.
Apply now to secure an interview or call Luther Borgas on 03 9236 7755