Senior Incident Manager

Talent International is currently recruiting for a Senior Incident Manager to work for one of our Federal Government clients based in NSW (Multiple Office Locations). The position is a 12-month contract role with the possibility of extension. The role pays $600 to $800 per day + Super.

8 hours per day and 40 hours per week

This is an exciting opportunity to lead Incident Management activities across a complex enterprise environment, ensuring critical ICT incidents are managed effectively from detection through to resolution while helping establish broader IT Service Management (ITSM) practices.

Key Responsibilities

• Lead the end-to-end management of ICT incidents, including Major Incidents requiring urgent escalation and resolution.
• Coordinate technical teams and stakeholders during incident response activities.
• Identify root causes, conduct post-incident reviews, and implement preventative measures.
• Establish and maintain Incident Management frameworks, plans, and operational processes.
• Maintain accurate incident records, reporting, and documentation.
• Provide regular status updates and communications to senior stakeholders.
• Manage incidents across multiple enterprise platforms including CRM, data analytics, integration, cyber security, ITSM, and cloud environments.
• Support the development of broader ITSM processes including Change Management, CAB governance, and Problem Management.
• Collaborate with internal teams and third-party vendors to improve service stability and operational readiness.

Essential Experience

• 5-8+ years’ experience establishing and managing Incident Management processes within enterprise environments.
• Demonstrated experience working in greenfield or transformational technology environments.
• Strong enterprise-level experience managing incidents across integrated platforms such as CRM, data, integration, and cloud-based systems.
• Extensive knowledge of IT Service Management (ITSM) frameworks and best practices.
• Hands-on experience with ITSM tools such as ServiceNow, Microsoft Service Manager, or similar platforms.
• Excellent stakeholder management, communication, and reporting skills.

Desirable Experience

• Agile certifications and/or practical Agile delivery experience.
• Previous experience working within Federal or State Government environments.
• Experience supporting major transformation or regulatory programs.

Mandatory Requirement

• Current Baseline Security Clearance is required.
• NV1 Security Clearance may be required for this role.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.