Rates Officer

  • Australia
  • Perth
  • Contract
  • AU$38 - AU$44 per hour

Rates Officer

Are you a dedicated professional with a passion for customer service and a keen eye for detail? Join our clients team as a Rates Officer for a short-term contract. As a Rates Officer, you will play a crucial role in providing exceptional service to our community and ensuring the smooth operation of our rating systems.


  • Deliver outstanding customer service in accordance with established legislative guidelines and best practices.
  • Utilize computerized systems and software packages, including MS Office and Electronic Document Management Systems, to manage rating-related tasks efficiently.
  • Contribute to the accurate processing of journals and account reconciliations, demonstrating a general understanding of accounting principles.
  • Collaborate with the team to maintain and enhance our local government rating services.
  • Effectively handle inquiries and resolve conflicts, showcasing exceptional communication skills both written and oral.
  • Adhere to work practices, procedures, and policies related to rating systems, ensuring compliance with statutory requirements.

Qualifications and Experience:

  • Extensive experience within a customer service environment, including knowledge of customer service principles and best practices.
  • Familiarity with legislative guidelines and the ability to work within established processes.
  • Proficiency in computerized systems and software packages, including MS Office and Electronic Document Management Systems.
  • Experience in delivering rating services within local government or a similar public sector environment (desirable).
  • Possession of, or ability to obtain, a current National Police Certificate.

Knowledge and Skills:

  • General understanding of accounting principles, particularly in relation to account reconciliations and processing of journals.
  • Familiarity with established work practices and procedures relevant to rating systems (desirable).
  • Knowledge and application of policies, regulations, and statutory requirements related to Local Government and rating systems (desirable).
  • Strong communication skills, both written and oral, including advanced telephone etiquette.
  • Demonstrated conflict resolution abilities in a customer service context.
  • Meticulous attention to detail and accuracy in all tasks.
  • Effective time management and organizational skills.

Does this sound of interested?

If you have the expertise listed above and would like to be considered for this opportunity, please forward your updated CV to Jasmine Ho by clicking the “APPLY NOW” button.

*Please Note: Only short-listed individuals will be contacted due to the high volume of applications*

For a list of all vacant positions, please see our website www.talentinternational.com.

For further enquires please call Jasmine on 08 6212 5526.

Apply now

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