About the Role:
Are you a tech-savvy professional looking for an exciting opportunity to support and maintain technology systems in a dynamic environment? Reporting to the Technology Operations Lead, this role offers a unique chance to serve as the administrator of Point of Sale (POS) systems, ensuring their seamless operation and providing top-notch technical support. Your responsibilities will encompass training, reporting, documentation, and access management. Success in this role requires exceptional troubleshooting skills and the ability to provide first-class technical support.
- Administer and support Point of Sale (POS) systems.
- Provide technical support for POS, desktops, laptops, mobile devices, and printers.
- Conduct training sessions for end-users.
- Diagnose and resolve technical issues promptly.
- Maintain accurate records through documentation.
- Collaborate effectively with stakeholders to deliver outstanding service.
- Flexibility to work during event days and operational peak periods, including weekends.
Qualifications and Experience:
- Ideally, you have previous experience in the retail or hospitality industry.
- Knowledge of POS systems, especially SwiftPOS, is advantageous.
- Background in IT with a focus on technical support.
- Demonstrated stakeholder management skills with a strong service-oriented mindset.
- Proficiency in diagnosing and escalating technical issues when necessary.
- Bachelor’s degree or equivalent in Information Management, Computer Science, Computer Systems Engineering, Business Administration, Mathematics, or a related field.
- Strong analytical and troubleshooting abilities.
- Excellent written and verbal communication skills.
If you are a tech enthusiast with a passion for delivering exceptional technical support and thrive in a fast-paced environment, we invite you to apply for this rewarding role. Join our team and contribute to the seamless operation of our technology systems.
Apply now to secure an interview or call Luther Borgas on 03 9236 7755 or by email at firstname.lastname@example.org