Onsite Support Officer
Onsite Support IT Officer
- Contract role – 12 months initially
- NV1 security clearance – Must be Australia Citizen if no security clearance
- Geelong based
- Onsite will be required 100%
Due to a busy period our federal government client is seeking to engage an Onsite Support Officers to join the team in their Geelong West office. Reporting to the Team Lead, you will provide IT support for a diverse range of projects as a part of a centralised service across the information management and technology division.
Duties:
- Deliver IT support to provide resolution in a timely manner to problems or requests that require On Site attendance
- Deliver remote IT support to provide both response and resolution in a timely manner to incidents or requests.
- Identify tasks/issues that cannot be resolved and refer them to senior staff and/or Technical Specialist Teams.
- Apply known solutions to customer reported issues.
- Contribute positively to stimulate and promote a team approach and develop sound working relationships with clients on a day-to-day basis
To apply for this role, you will need the following skills and experience:
- Experience in deployment of PC desktops, laptops, LCD monitors, printers, and other IT related equipment e.g.: Network Port patching, Software fault assistance.
- Excellent communication skills both written and verbal
- A history of customer service in a hands-on floor walking IT support officer role is required
- Proven ability to investigate underlying issues of complex and ill-defined problems and develop appropriate responses by adapting/creating and testing alternative solutions.
- Successful candidate either holding or having the ability to obtain a NV1 Australian Government security clearance and undertake a national police check prior to commencemeny
**Note. Due the nature of the client, some BIO Security requirements will be needed. Questions related to this will be discussed during the screening process.
Apply now! For more information contact Shelley on 0418 572 482 or email shelley.harrison@talentinternational.com Shortlisted candidates will be contacted.