Multiple Service Designers

  • Australia
  • Melbourne
  • Contract
  • Negotiable

Opportunity

Our Federal Client is seeking multiple talented Junior to Mid level Service Designers for 12-month initial contracts with long term potential to join Agile squads tasked with improving operational efficiencies and business process. This is part of a 5-year reform program driven by changes in legislation impacting people, process and technology.

The team works to improve processes and standard operating procedures through re-engineering and continuous improvement approaches, utilising service design approaches like Co-Design, Double Diamond, HCD and Design Thinking.

Salary and Benefits

  • Melbourne (Richmond) or Geelong
  • $67 per hour inc super, approx $115K package p.a.
  • Long-term, rolling engagement
  • Flexible work arrangements

Key Responsibilities

Work with one or more Senior EL1 Service Designers on one or more projects within the Reform Program to:

  • Assit with Co-Design and facilitaton of workshops and one-one one inteviews
  • Assist and perform Quantitative and qualitative User Research to develop current and future-state service enhancements
  • Create journey maps, business process mapping, design briefs, acceptance criteria, personas
  • Work with internal staff, external Participant and Community Groups, Partners and NFP’s and both federal and state government departments

Key Requirements

  • Experience in working in multi-disciplinary agile teams across varied skillsets on large projects
  • Practical / commercial experience in Service Design including developing Service Design artefacts (Journey Maps, Personas)
  • Communication, synthesis and creative skills to solve complex problems
  • Capacity to drive Human Centred Design led thinking (HCD, Design Thinking, Double Diamond)
  • Qualitative and quantitative research capability
  • Ability to assess change impacts to customers and/or stakeholders
  • Capacity to work in an environment of change and ambiguity
  • Skills in stakeholder engagement & negotiation
  • Preferable to have prior knowledge and experience in disability, social services or public sector
  • Demonstrated experience with Jira (or similar project management tools), Sharepoint, and design tools, such as Miro, Mural, Creately

Please note: Australian Citizenship is mandatory for this federal government agency.

Apply

Jarrodd.Edwards@talentinternational.com // 0438 661 663
Kylie.McManus@talentinternational.com // 0408 388 680

Please note: Proof of Australian Citizenship is mandatory for this federal government agency.

Apply now

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