Internal Review Officer

Internal Review Officer
12 months initial contract
Adelaide Based Position with Hybrid working arrangement

The Internal Review Officer undertakes reviews of plan funding and access decisions, ensuring fair and consistent outcomes. The role involves managing a caseload of review requests, preparing evidence-based recommendations, and supporting participants through the review process. The officer ensures decisions align with legislation, policies, and standards while contributing to continuous improvement in service delivery.

Responsibilities:

Working with applicants to gather information regarding the nature and context of review requests.
Informing applicants and their representatives about decisions, reviews and the appeals process.
Preparing evidence-based decision making as prescribed in the Operational Guidelines and policies.
Monitoring and managing caseloads, ensuring internal reviews are completed within set timeframes.
Contributing to quality improvement activities to enhance service delivery practice, processes and systems.

Qualifications:

Experience working within the disability sector, social services, or a related field is highly valued. Previous roles that involved case management, advocacy, or legal decision-making.
Roles that involved analysing information, making decisions, and writing reports are relevant.
Experience in roles that required strong communication and interpersonal skills.
A demonstrated ability to communicate sensitively and effectively.
Precision in reviewing cases and making decisions.
A compassionate approach to supporting applicants.
Effective time management and the ability to handle multiple cases and competing priorities.

Apply now or reach out for a confidential chat! You can reach Ivan Aureus via email ivan.aureus@talentinternational.com