Help Desk Level 2

  • Australia
  • Brisbane
  • Contract
  • AU$30.00 - AU$39.40 per hour

Talent International is searching for experienced HelpDesk Officer (Level 2) to join our client, a large educational institution. This is a 4-month contract based in Brisbane.

About the Role:
In this role you will provide support to our client’s community members as they move from separate Microsoft managed login credentials to a central authentication system with account access queries and enabling them to use the Authentication system for their access to their e-mail account. The key deliverables for this role are IT Customer Service support via Phone/E-mail/CRM and input to/or update user guides.

Skills and Experience Required:

  • IT Diploma or Degree – Preferred
  • Strong customer service Skills
  • Strong phone support skills
  • Office 365 skills
  • E-mail application support skills
  • Multiple OS Support skills, Windows&MacOS and iOS,iPadOS&Android as a minimum
  • Call-Centre experience
  • 4 years experince Service Desk support
  • E-mail application support skills
  • Multiple OS Support skills, Windows/MacOS and iOS,iPadOS&Android

How to Apply:
To find out more, please “Apply for this job” or contact Jenifer Mitchell on (07) 3031 4511 or

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