Help Desk Level 2
Talent International is searching for experienced HelpDesk Officer (Level 2) to join our client, a large educational institution. This is a 4-month contract based in Brisbane.
About the Role:
In this role you will provide support to our client’s community members as they move from separate Microsoft managed login credentials to a central authentication system with account access queries and enabling them to use the Authentication system for their access to their e-mail account. The key deliverables for this role are IT Customer Service support via Phone/E-mail/CRM and input to/or update user guides.
Skills and Experience Required:
- IT Diploma or Degree – Preferred
- Strong customer service Skills
- Strong phone support skills
- Office 365 skills
- E-mail application support skills
- Multiple OS Support skills, Windows&MacOS and iOS,iPadOS&Android as a minimum
- Call-Centre experience
- 4 years experince Service Desk support
- E-mail application support skills
- Multiple OS Support skills, Windows/MacOS and iOS,iPadOS&Android
How to Apply:
To find out more, please “Apply for this job” or contact Jenifer Mitchell on (07) 3031 4511 or jenifer.mitchell@talentinternational.com
For a list of all vacant positions, please see our website www.talentinternational.com