EL1 Service Designer

Opportunity/role
Our federal government client is seeking a talented EL1 level Service Designer for a long term contract with long term potential to work with Agile squads across multiple internal branches. You will be tasked with designing and improving customer outcomes and experiences through the improvement of operational and business processes and capabilities.

Key Responsibilities

• Research and identify insights, creating a common understanding
• Co-create and document current state service through design research, to identify current participant and staff experience, and business processes
• Co-create and facilitate process design improvements
• Advocate for the voice and experience of participants and stakeholders
• Facilitate design-thinking sessions with service users to design and test the future service (processes, channels, experiences)
• Understand the complex Agency eco-system and change impacts
• Ensuring that the end-to-end service experience is based around participant and staff need, in line with the Digital Service Standard and is consistent for all users across different touchpoints
• Evaluating the effectiveness of proposed solutions and design at both a conceptual and tactical level
• Provide assistance to the Product Owner with the use of system tools and other duties as required

Key Skills/Requirements

• Experience in working in multi-disciplinary agile teams across varied skillsets on large projects
• Experience in service design including developing service design artefacts
• Capacity to drive Human Centred Design-led thinking
• Qualitative and quantitative research capability, synthesis, and creative skills to solve complex problems
• Ability to work independently in a changing and ambiguous environment, and within constraints of working in a government organisation
• Strong kills in stakeholder engagement, communication and negotiation
• Ability to assess change impacts to customers and/or stakeholders
• Knowledge and experience in Agile, with the ability to work in a low-maturity agile environment
• Preferable to have prior knowledge and experience in disability, social services or public sector
• Demonstrated experience with Jira and Confluence or similar project management tools will be advantageous

Salary and Benefits

• $602.55 per day + 11% superannuation
• Melbourne (Richmond) or Geelong location
• 12 month initial contract, Long-term, rolling engagement
• Flexible work arrangements and policies, 7.5 hour days, 2 days work-from-home per week
• Complex, multi-channel environment with agile delivery structure

Please note: Australian Citizenship is mandatory for this federal government agency.

Apply
Submit your resume ASAP, or for further information please contact jarrodd.edwards@talentinternational.com // 0438 661 623