Desktop Support Analyst

  • Australia
  • Melbourne
  • Permanent
  • AU$65000 - AU$70000 per annum
  • Permanent Part time role – 2 days per week
  • Epping & Greensborough Locations – Onsite
  • Level 1 -2 Support Onsite Support services

This Education Institution is seeking an Onsite Technical Analyst to provide priority support for School teaching and learning hardware, specialist equipment and software.

Key Responsibilities:

  • Ensure prompt investigation, resolution, and diagnosis of Incidents requests
  • Engage with customers and stakeholders to identify opportunities to streamline and improve offered services.
  • Provide onsite support services for classroom and teaching technologies
  • Collaborate in Problem Management activities, providing informed advice and feedback

Key Skills:

  • Proven ability to provide 1 and 2nd level Onsite Support services for endpoint computing, classroom teaching technologies, Audio Visual, video conferencing and meeting space support,
  • Proven ability to provide excellent customer service operating in a high performing area
  • Excellent communication skills and customer service skills
  • Desirable: Valid Working With Children Check Card (Employee).

What’ in it for you:

  • Permanent Part time role – 2 days per week
  • Epping & Greensborough Locations – Onsite
  • Level 1 -2 Support Onsite Support services

Please apply today to secure an interview or call Xavier Cusack on 9236 7752

Apply now

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