Customer Service Representative x 10

  • Australia
  • New South Wales
  • Contract
  • Up to AU$37.39 per hour

Talent International is currently recruiting for a Customer Service Representative x 10 to work for an NSW Government call centre based in Gosford. The position is a 6-month contract role with the possibility of extension. The role pays $37.39/ hour + Super.

Start Date: 16/01/2026

Assessment method: Candidates will be required to attend an in-person assessment centre at our Gosford Office. This will take no longer than 90 minutes

Hours of Work: 7 hours p/d, 35 hours p/w

The successful contractors will be placed on a 2 week rotating roster – they will work the same shift for a 2 week period and will then transition to another shift.

They will never work the same shift for 2 consecutive rosters.

Contractor Central Typically one roster they will work an early start shift (e.g. 7am start) , then a mid-shift (e.g. 9 – 10am start) , then a late shift (e.g. 11am start)

Key Responsibilities:

  • Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards.
  • Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible.
  • Educate client/customers on the rights and responsibilities of parties, requirements, and services to raise community awareness and ensure compliance with legislation and/or processes.
  • Collect and compile information for and prepare documentation and correspondence in line with quality and organisational requirements.
  • Provide a range of administrative and support services.

Essential Requirements:

  • Eligibility to work full-time in Australia.
  • Previous experience in customer service is ESSENTIAL.
  • Must be confident working in a high-volume call centre environment.
  • Available to commence immediately.
  • Salesforce experience is preferred but not essential.
  • Government call center experience is a bonus.

If you can demonstrate all the above and are available for an immediate start, then please apply.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.