Customer Experience Design Lead

• 9 month Contract | Possible extension
• Flexible WFH arrangement | Not fully remote
• Paying up too $760 inc super P.D

The role:

The Queensland Government Customer and Digital Group leads and drives a more digital enabled and responsive government, whilst facilitating simple and effective access to services for all Queenslanders. We provide digital, strategic and service delivery leadership and capability to enable more responsive service across the Queensland Government.
This role presents an exciting opportunity to shape and deliver a wide range of Customer and Digital Group priorities (transformational, operational and enabling).

What we are looking for:

As the Customer Experience Design Lead, you will be responsible for creating an engaging, inclusive, accessible and measurable digital experiences for Queenslanders.

• Work collaboratively within a cross functional team to design digital solutions with a focus on user experience, consistency, accessibility, performance, and scalability.
• Design and facilitate customer and stakeholder workshops and co-design sessions to support a full product or service life cycle.
• Apply specialist skills and knowledge of human-centred design processes and practices to define target customer persona’s, identify problems or opportunities to improve customer experience, and co-design innovative solutions which can drive change.
• Lead and facilitate a life events approach across Queensland Government, including collaboration in national programs of work.
• Conduct primary research in the form of user research, user testing and customer interviews.
• Analyse customer research from primary and secondary sources to produce accurate and validated reports, journey maps, personas, product development plans, and synergised recommendations.
• Employ user-centred design techniques to develop site maps, flow diagrams, information architecture, wireframes, prototypes (high and low fidelity), and digital copy based on user research and insights to support the user experience.
• Use existing design patterns, components and features to prototype new digital functionality.
• Work within a cross functional team to contribute to the agile delivery of digital products from concept development through to successful delivery and implementation, including working with delivery managers, business analysts, developers and testers to plan sprints and develop requirements and user stories based on user needs.
• Work with stakeholders to build human-centred design and customer experience capabilities across Queensland Government.

If you are interested in the role please apply below, alternatively you can phone Ziomi Warchalowski on 0475092132 for a confidential chat.