Customer Administration Officer

  • Australia
  • New South Wales
  • Contract
  • AU$35 - AU$42 per hour

Key Responsibilities:

  • Demonstrate leadership through behaviors aligned with organizational goals for customer service excellence.
  • Process registration and licence products and services promptly and accurately, reviewing applications, DRIVES data, and management information reports.
  • Manage applications for address suppression, vehicle dealing restrictions, manual refunds, and driving instructor licences.
  • Handle transactions related to customer bad debt follow-up, fine default sanctions, and CTP insurance mismatches.
  • Maintain integrity of driver and vehicle records, identifying fraud suspicions and managing mobility parking authority misuse.
  • Respond efficiently and accurately to stakeholder requests, including subpoenas and information requirements from databases.
  • Resolve customer inquiries promptly, providing clear oral and written responses.
  • Contribute to unit efficiency by identifying and addressing workflow deficiencies and recommending improvements.
  • Review and rectify data discrepancies as necessary, ensuring data integrity and accuracy.

Skills and Experience Required:

  • Proven experience in administrative roles, preferably within a regulatory or governmental setting.
  • Strong attention to detail and ability to adhere to policies and procedures.
  • Excellent communication skills, both verbal and written, with the ability to respond to diverse stakeholders.
  • Ability to work efficiently under pressure and meet deadlines.
  • Experience with data management systems and proficiency in Microsoft Office suite.

This role offers an opportunity to make a meaningful impact within a government organization dedicated to serving the community. You will work in a supportive team environment in Grafton, contributing to the effective administration of essential services.

Application Process: To apply for this role, please submit your resume and a cover letter addressing the key responsibilities and your suitability for the position. For further information, you may contact Jessica Abboud n 02 9223 9855 for a confidential discussion.

Apply now

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