Client Services - Installations - FMCG

Position Overview:

As a key member of our Client Services team, you will play a crucial role in the Installation and Professional Services division. Your responsibilities will encompass Solution Implementation, Project Management, Customer Training, Support, and Consultation on business best practices through technology utilization.

Key Responsibilities / Duties:

Overview:

• Collaborate with the team to ensure day-to-day operations are successful.
• Work closely with the management team to achieve commercial targets.
• Represent the company professionally, fostering relationships with clients.
• Identify and capitalize on sales opportunities within the designated territory.
• Maintain positive customer relations and engage with industry bodies and wholesale groups.
• Periodically assume State Management responsibilities as required.

Pre-sales support:

• Identify potential sales opportunities and support product presentations.
• Analyze strengths and weaknesses of competitor software.
• Contribute to key marketing initiatives.

Installation of POS Hardware & Software:

• Project manage system installations adhering to company standards.
• Physically install POS equipment.
• Configure software to client specifications.
• Provide training on POS and Back Office applications.

System troubleshooting and problem solving:

• Communicate with clients to understand their business and system needs.
• Coordinate with third-party vendors for service requirements.

Customer Training & Support:

• Train clients on-site and remotely in the use of our solutions.
• Provide support via on-site training, telephone support, and remote connection software.
• Assist clients with ongoing training and education on products and systems.

Qualifications:

Essential:

• Current Driver’s License.

Desirable:

• Post-Secondary studies in Information Technology.

Skills/Knowledge:

• Effective communication skills, particularly verbal, with diverse clientele.
• Proactive, quick learner, and customer-oriented.
• Strong organizational skills to prioritize tasks and address critical issues.
• Team player with the ability to make rational independent decisions.
• Ability to work under pressure with minimal supervision.
• Advanced PC & Server configuration knowledge.
• Microsoft Network configuration.

Desirable Skills/Knowledge:

• Experience with computerized Back Office & POS systems in a retail environment.
• Technical background in POS applications.
• Understanding of the Grocery industry, Independent Supermarket, and Hospitality sector.
• EFT installation & fault diagnosis.
• LAN network configuration & fault diagnosis.

Match the selection criteria? Click the “APPLY” button now!

If you are interested in finding out more about the position and want to have a confidential conversation, please contact Andrew Mackin Brown at andrew.mackinbrown@talentinternational.com.