Business Process Improvement Officer

As the Business Process Improvement Officer, this role will primarily be responsible for leading and managing the development and execution of the client’s business improvement initiative. The officer will also drive the development and maintenance of the client’s governance frameworks and procedures and oversee the policy and project functions. In addition, this role includes providing research, analysis, consultation and liaison services in support of key strategic and operational projects across the agency.

Key Responsibilities
1. Leads and manages the design, development, implementation and reporting of improvements to business processes, related systems and frameworks, in consultation with the senior management and relevant stakeholders.
2. Defines and manages project interdependencies, engaging and supporting the wider project teams, impacted stakeholders and managing issues as required.
3. Drives the implementation of improvement initiatives, in line with change management best principles.
4. Establishes and maintains effective communication channels with project teams, internal and external stakeholders.
5. Develops strategic insights and conducts analysis as part of both reviewing project performance end identifying opportunities for continuous improvement.
6. Monitors and consolidates project/program deliverables, schedules and resources.
7. Provide oversight in the maintenance of governance frameworks including policies, procedures and templates to enable managers to undertake core corporate activities.
8. Assist in the preparation of Executive, Board and Ministerial papers or presentations.
9. Establish and maintain effective working relationships with internal and external stakeholders including managers, employees, volunteers, business partners and government agencies.
10. Comply with statutory regulations and government requirements that are applicable to the client.
11. Ensuring that governance functions are delivered to meet statutory requirements, corporate goals, and community expectations, for example the outcome-based management key performance indicator coordination and reporting.
12. Co-ordinates internal/external activities required for the support of projects.
13. Undertakes projects and reviews as directed by the Director Corporate Services and the Executive Director.

Essential
1. Demonstrated experience in successfully developing and implementing business improvement initiatives and programs.
2. Excellent interpersonal skills with an ability to build and maintain productive relationships with internal and external stakeholders to achieve positive outcomes.
3. Well-developed oral and written communication skills including the ability to prepare a variety of documentation including preparation of complex correspondence, proposals, briefings and governance framework materials.
4. Demonstrated conceptual, analytical and evaluation skills with the ability to provide advice and interpretation on a wide range of issues.
5. Proven skills and experience in project planning with the ability to organise and prioritise work to meet competing deadlines.
6. Experience in the management of business procedures to ensure the achievement of operational outcomes.

Desirable
1. Experience in management consulting /strategic advisory, or related discipline.
2. Relevant qualification and or experience in a relevant field
3. Experience in the management of governance frameworks to ensure legislative compliance.
4. Applies and promotes the principles of work health and safety, equity and diversity in the workplace.