Assistant Director, Business Application Support (Salesforce)

The opportunity
Our client is a large federal government agency. They are seeking an EL1 Assistant Director, Business Application Support to join on a long term contracting basis lead an applications support team that supports enterprise systems including the new PACE system, Salesforce, and other business and integrated applications.

• 12 month contract plus 12 month extensions
• Richmond based, with 3 days in the office per week, and flexible arrangements for 2 days
• Daily rate up to $1000 per day

The role
Responsibilities of the role include but are not limited to:

• Lead a team of specialist ICT resources in a complex and critical enterprise environment
• Assist with directorate strategy, planning, prioritisation, and delivery
• Perform day-to-day team management, employing Agile methodology and managing team sprints
• Investigate and resolve issues raised to the team and operate using ITIL framework
• Build strong relationships with various business and technical team leads, engaging with them to deliver team outcomes, including facilitating and delivering workshops
• Coordinate required change and release management tasks for the team, including prioritisation, development, testing, business engagement, and governance
• Implement and operate mature monitoring capabilities across the integrated environment landscape
• Vendor and commercial management
• Conduct service transition activities to successfully transition project developed functionality into BAU operations and support
• Develop operational processes and procedures
• Undertake and enforce governance activities and control implementation
• Identify and implement continuous improvement initiatives
• On-call duties as required

About you
The successful applicant will have:

• Demonstrated experience leading and managing an ICT support team, delivering support for complex business applications/systems
• Experience with Salesforce platform
• Demonstrated experience using Agile methodology to run and manage team sprints
• Demonstrated experience managing both business and technical stakeholders to achieve desired outcomes
• Exceptional problem-solving skills, and the ability to apply deductive reasoning, consider the bigger picture, architecture, and stakeholder impacts
• Able to remove blockers and clear paths forward for your team members, driving actions through to completion to achieve required outcomes
• Have a flair for data analysis and system monitoring, and strong process development and documentation skills
• Ability to balance technical dependencies and business requirements
• Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded

Please note that this role is only open to Australian Citizens. You must be eligible to obtain a baseline seecurity clearance, or ideally already have this.

Apply:
Please submit your resume ASAP. For more information, please call Jarrodd on 0438 661 623 or email jarrodd.edwards@talentinternational.com.