Assistant Director, Business Application Support (Salesforce)

  • Australia
  • Melbourne
  • Contract
  • Negotiable

The opportunity
Our client is a large federal government agency. They are seeking an EL1 Assistant Director, Business Application Support to join on a long term contracting basis lead an applications support team that supports enterprise systems including the new PACE system, Salesforce, and other business and integrated applications.

  • 12 month contract plus 12 month extensions
  • Richmond based, with 3 days in the office per week, and flexible arrangements for 2 days
  • Daily rate up to $1000 per day

The role
Responsibilities of the role include but are not limited to:

  • Lead a team of specialist ICT resources in a complex and critical enterprise environment
  • Assist with directorate strategy, planning, prioritisation, and delivery
  • Perform day-to-day team management, employing Agile methodology and managing team sprints
  • Investigate and resolve issues raised to the team and operate using ITIL framework
  • Build strong relationships with various business and technical team leads, engaging with them to deliver team outcomes, including facilitating and delivering workshops
  • Coordinate required change and release management tasks for the team, including prioritisation, development, testing, business engagement, and governance
  • Implement and operate mature monitoring capabilities across the integrated environment landscape
  • Vendor and commercial management
  • Conduct service transition activities to successfully transition project developed functionality into BAU operations and support
  • Develop operational processes and procedures
  • Undertake and enforce governance activities and control implementation
  • Identify and implement continuous improvement initiatives
  • On-call duties as required

About you
The successful applicant will have:

  • Demonstrated experience leading and managing an ICT support team, delivering support for complex business applications/systems
  • Experience with Salesforce platform
  • Demonstrated experience using Agile methodology to run and manage team sprints
  • Demonstrated experience managing both business and technical stakeholders to achieve desired outcomes
  • Exceptional problem-solving skills, and the ability to apply deductive reasoning, consider the bigger picture, architecture, and stakeholder impacts
  • Able to remove blockers and clear paths forward for your team members, driving actions through to completion to achieve required outcomes
  • Have a flair for data analysis and system monitoring, and strong process development and documentation skills
  • Ability to balance technical dependencies and business requirements
  • Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded

Please note that this role is only open to Australian Citizens. You must be eligible to obtain a baseline seecurity clearance, or ideally already have this.

Please submit your resume ASAP. For more information, please call Jarrodd on 0438 661 623 or email

Apply now

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