APS6 Project Officer (SDI)

  • Australia
  • Greater Geelong
  • Contract
  • Up to AU$60.26 per hour

The opportunity

Our client is a community focused federal government agency. They have an exciting opportunity available for an APS6 Project Officer to join their Service Design branch.

12-month initial Labour Hire contracts with the opportunity to extend.

This a APS6 level position paying $60.26 hourly + Superannuation.

To be based out of Geelong, this is a hybrid position offering 2 days working from home, with the remaining 3 on site. 37.5-hour work weeks.

Your responsibilities will include:

  • Developing and managing project plans and schedules in accordance with the Agency’s project management framework.
  • Providing specialist advice and technical expertise to staff and stakeholders.
  • Performing independent research work and analysis including the preparation of draft reports on relevant project activities.
  • Coordinating regular project reporting including status updates and exception reports.
  • Preparing draft written material including business cases, plans, executive briefs and corporate documentation.
  • Monitoring project budgets, review and report on expenditure and assist with procurement and contract management.
  • Identifying and assisting with the management of project risks, issues and benefits.
  • Contributing to project quality management to ensure that project deliverables are fit for purpose and meet client needs.

About you

  • Australian citizenship is a requirement to be eligible for this position
  • Preference is for the candidate to have a service design background this could be in fields of digital, business process or design of customer service/ experience
  • Researching and identifying insights contributing to Agency understanding of information.
  • Co-creating and documenting current state service through design and research, to identify current participant and staff experience and business processes.
  • Co-creating and co-facilitating process design improvements.
  • Advocating for the voice and experience of participants and stakeholders through work processes.
  • Co-facilitating design-thinking sessions with service users to design and test future service processes, channel and experiences.
  • Applying in-depth knowledge of the role and functions of the agency and the related impacts across work areas.
  • Overseeing end-to-end service experiences in line with the Digital Service Standard, ensuring changes are based on participant and staff need and are consistent for all users across different touchpoints.
  • Contributing to the evaluation of proposed solutions and design at both a conceptual and tactical level.
  • Assisting management with the use of system tools and other duties as required.


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