APS6 Case Management Officer

• Multiple APS6 Case Management roles within a Federal Government Agency
• Contract Term: 6 Months plus possible extension
• Hybrid working option (Maximum 2 days working from home)

Our client is seeking for multiple APS6 Case Management Officers to join the Administrative Appeals Tribunal Case Management Branch.

About the Role:
The APS6 Case Management is accountable under limited direction to undertake complex work that is guided by legislation, policies, procedures, standards, methodologies and precedents.
The position is a team leadership position within the NDIA and will have delegated authority and responsibility to resolve issues and risks across a range of activities. The role is required to provide leadership, control, planning, resource management, performance management and decision making for the Team Membership within the work area.

The APS6 Case Management has reasonable autonomy and accountability to exercise both initiative and judgment to interpret legislation and policy, in the application of practices and procedures to achieve outcomes within the functions.

The position is required to provide detailed technical, professional, policy, operational support and advice in relation to complex problems. Where required, the role will coordinate and assist in the strategic planning, program and project management and policy development that support the NDIA’s objectives to “build a world-leading National Disability Insurance Scheme”.

Key Responsibilities:
Responsibilities may include but are not limited to:

• Maintaining a considerable level of contact with internal and external stakeholders, providing detailed technical, professional, policy, operational support and advice in relation to complex, difficult or sensitive issues.
• Undertaking end to end case management activities, with appropriate line manager input and oversight.
• Resolving matters through case management of AAT applications in relation to reviewable decisions in section 100 of the NDIS Act 2013, including NDIS plan and access decisions.
• Undertaking case management of complex AAT matters, undertaking analysis and developing options for early resolution.
• Obtaining necessary information and advice for the effective resolution of AAT matters.
• Applying alternate dispute resolution methods and advocacy skills, resolving applications and reviews, in keeping with the model litigant principles.
• Attending Case Conferences, Conciliations and Hearings conducted by the AAT.
• Preparing documents detailing resolution options and outcomes at Case Management meetings.
• Assessing and responding in priority and risk matters, including risk that impact the participant, Scheme sustainability and the NDIA.
• Preparing and building participant plans to reflect funded supports.

(NOTE: the key responsibilities of the role are based on current priorities and may change over time)

Skills and Experience
Key skills required for role/s:

• Individual Case Management of matters involving risk and vulnerable participants.
• Experience interpreting information and legislation to reach an agreed resolution.
• Decision making skills and the ability to justify decision based on evidence.

Desirable skills required for role/s:

• Knowledge of the NDIS and supports for people with disability.
• The ability to engage easily with a diverse range of people.
• Ability to achieve individual and team goals and targets.

Eligibility/Other Requirements:

• The successful candidate will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

How to Apply:
To apply for this opportunity, please submit your application to Connie at Talent International by clicking the “APPLY NOW” button. Alternatively, you can contact Connie on 02 6129 6318 for further information.