APS6 Case Management Officer

  • Australia
  • Australian Capital Territory
  • Contract
  • Super
  • Multiple APS6 Case Management roles within a Federal Government Agency
  • Contract Term: 12 Months plus possible extension
  • Hybrid working option (Maximum 2 days working from home)

Our client is seeking for multiple APS6 Case Management Officers to join the Administrative Appeals Tribunal Case Management Branch.

About the Role:
The APS6 Case Management is accountable under limited direction to undertake complex work that is guided by legislation, policies, procedures, standards, methodologies and precedents.

The position is a team leadership position within the agency and will have delegated authority and responsibility to resolve issues and risks across a range of activities. The role is required to provide leadership, control, planning, resource management, performance management and decision making for the Team Membership within the work area.

The APS6 Case Management has reasonable autonomy and accountability to exercise both initiative and judgment to interpret legislation and policy, in the application of practices and procedures to achieve outcomes within the functions.

The position is required to provide detailed technical, professional, policy, operational support and advice in relation to complex problems. Where required, the role will coordinate and assist in the strategic planning, program and project management and policy development that support the NDIA’s objectives to “build a world-leading National Disability Insurance Scheme”.

Key Responsibilities:
Responsibilities may include but are not limited to:

  • Undertaking end to end case management activities, subject to appropriate line manager input and oversight.
  • Resolving matters through case management of AAT applications in relation to reviewable decisions in section 100 of the NDIS Act 2013, including NDIS plan and access decisions.
  • Undertaking case management of complex AAT matters and analysing to develop options for early resolution.
  • Obtaining necessary information and advice to effectively resolve AAT matters.
  • Applying alternate dispute resolution methods and advocacy skills to resolving applications/reviews, in keeping with the model litigant principles.
  • Attending Case Conferences, Conciliations and Hearings conducted by the AAT.
  • Preparing documents detailing resolution options and outcomes at Case Management meetings.
  • Assessing and responding to priorities and risks, including risk to the participant, Scheme sustainability and the NDIA.
  • Preparing and maintaining electronic record keeping, including evidence supporting decision-making processes and justifying conclusions reached during the case management process.

(NOTE: the key responsibilities of the role are based on current priorities and may change over time)

Skills and Experience
Key skills required for role/s:

  • Proven Case Management: Demonstrated experience in end-to-end case management, including complex AAT matters and NDIS Act 2013 applications.
  • Strategic Thinking: Ability to interpret legislation, offer expert advice, and contribute to strategic planning aligned with NDIA objectives.
  • Leadership Skills: Experience in team leadership, decision-making, and effective resource management.
  • Communication and Advocacy: Strong communication and alternate dispute resolution skills, along with the ability to attend AAT proceedings.
  • Compliance and Documentation: Proficiency in maintaining records, assessing risks, and ensuring compliance with policies and standards.

Eligibility/Other Requirements:

  • To be eligible for employment for this role, you must be an Australian citizen.

How to Apply:
To apply for this opportunity, please submit your application to Connie at Talent International by clicking the “APPLY NOW” button. Alternatively, you can contact Connie on 02 6129 6318 or connie.tong@talentinternational.com for further information.

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