APS5 Internal Review Officer

  • Australia
  • Greater Geelong
  • Contract
  • Up to AU$55.24 per hour

The Opportunity
This Federal agency is supporting and managing a transformative marketplace which supports people with disability and increases community engagement through more flexible access to benefits with a personalized plan and support team.

You will be joining a national, virtual team responsible for managing and triaging a pipeline of Participant-driven plans & complaints reviews. This role is based in Geelong.

12 Month initial term contract paying $55.24 per hour + Super.

The Role
APS 5 Internal Review Case Officer Your responsibilities will include:

  • Working with participants to gather information regarding the nature and context of review requests, informing participants and their representatives about decisions, reviews and the appeals process.
  • Undertaking evidence-based decision making as prescribed in the NDIS Act, NDIS rules, Operational Guidelines and NDIA policies.
  • Monitoring and managing caseloads, ensuring internal reviews are completed within set timeframes.
  • Contributing to quality improvement activities to enhance service delivery practice, processes and systems.

About you

  • An ability to develop plans and objectives for short term tasks and contributing to strategic planning for longer-term initiatives.
  • Experience supporting and working with people with disability and / or carers and family – Aged Care
  • Ability to manage a high-volume caseload
  • Excellent analytical skills and ability to work in a team dealing with complex information
  • Experience assessing complex information within legal and operating process guidelines to make fair and auditable decisions (review decisions assessable by the Administrative Appeals Tribunal)
  • Ability to communicate outcomes both written and verbally
  • Strong ability to document cases in a CRM or similar system and experience with MS Office suite
  • You must be an Australian Citizen to be eligible for this position

Please note Successfully screened applicants will be required to complete a writing task prior to submission

Hit apply now or for more information email samuel.beckett@talentinternational.com

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.