APS4 Complaints Officer

  • Australia
  • New South Wales
  • Contract
  • Up to AU$43.82 per hour

Talent International is currently recruiting for an APS4 Complaints Officer x 6 to work for one of our Federal Government clients based in Charlestown. The position is 12-month contract role with the possibility of extension. The role is paying $43.82/hour + Super.

7.6 hours per day and 38 hours per week

The APS4 Complaints Officer is a team membership position that will work within defined parameters relating to their area of responsibility. The role will be required to apply well-established policy, principles, practices and procedures to achieve outcomes that supports and contributes to client’s objectives.

The position will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex enquiries.

Responsibilities of the role include but are not limited to:

  • Supporting the coordination of complaints received by the client including resolving at point of entry, assessing, recording and referring as required.
  • Contacting relevant stakeholders to confirm receipt of referred complaints and gather information.
  • Escalating complaints in accordance with established Agency complaint handling processes.
  • Contributing to record keeping activities to ensure team records are accurate and current.
  • Coordinating correspondence, briefing and reporting functions to the branch as needed.

(NOTE: the key responsibilities of the role are based on current priorities and may change over time)

Key skills required for role

  • Resilience, flexible, efficient, organised, detail orientated, empathetic, high analytical skills, proficient in Microsoft Suite products.
  • Ability to manage competing priorities.
  • Ability to manage work that may include sensitive content, including abuse, harm, and neglect of people with a disability.

Desirable skills to have for the role

  • Experience working in an MP Office or within a Parliamentary and Ministerial Branch within the Government.
  • Experience with high-volume Complaint functions.
  • Experience in Disability related fields.
  • Experience in difficult conversation, conflict resolution and managing expectations.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 02 8240 9596 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

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