API Support Lead

  • Australia
  • Melbourne
  • Contract
  • AU$850 - AU$1100 per day

Our client is a large federal government agency. They are undertaking major work programs to deliver innovative fit-for-need ICT-based solutions to improve their systems. Due to this, they are seeking an experienced API and Integration Support Lead to join there dynamic fast-paced team.


  • Liaise with and assist Digital Partners register and subscribe to API’s – from initial application, through testing and compliance, and into production.
  • Maintain and configure API’s and applications.
  • Develop and maintain documentation on support processes, policies, and configuration.
  • Manage a small team, undertaking work allocation, review, providing guidance and direction.
  • Use strong communication and stakeholder management skills to deal with external customer partners, internal business staff up to management level.
  • Troubleshoot API and integration issues and work with external vendors to resolve them.
  • Become familiar with the token-based authentication system to help Partners with authentication problems.
  • Work closely with level three technical and development teams to investigate and resolve complex incidents.
  • Undertake testing of APIs and the environments as required.
  • Monitor and report on end-to-end API health, performance, and statistics.
  • Collate, analyse, and produce customised reports and dashboards as required in consultation with ICT and business teams.
  • Raise support tickets with external vendors and follow through to resolution.
  • Apply best practice ITIL methodology for incident management and service requests.
  • Exhibit a strong understanding of API and integration technologies, with the ability to quickly grasp new products and adapt to complex mission critical environments.
  • Undertake support and operations. Development is not required in this role.

Essential criteria

  • 3-5 years’ experience working with API’s and/or Integration, ideally in a support/operation role.
  • Demonstrated experience managing and guiding a small team to achieve outcomes.
  • Excellent communication and stakeholder management skills to manage competing stakeholder groups.
  • Demonstrated experience developing and maintaining documentation on support processes, policies, and configuration.
  • Be an Australian Citizen

Desirable criteria

  • Any exposure to CRM systems is beneficial (Salesforce preference)

This will be a long-term contract of 12 months. Salary is negotiable depending on experience. Apply ASAP as applications close Thursday 2nd November.

This role will be based in the clients Richmond office 3 days each week, with flexible arrangements in place for the remaining 2 days. For more information, please call Kylie on 0418 572 482 or email shelley.harrison@talentinternational.com

Apply now

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